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All About Reservation and Transportation Ticket Agents and Travel Clerks
Job Description & Duties Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
What Do Reservation and Transportation Ticket Agents and Travel Clerks Do On a Daily Basis?
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Trace lost, delayed, or misdirected baggage for customers.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
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What Every Reservation & Transportation Ticket Agent or Travel Clerk Should Know
These are the skills Reservation and Transportation Ticket Agents and Travel Clerks say are the most useful in their careers:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- Reservation Clerk
- Airline Station Agent
- Customer Service Agent
- Tour Counselor
- Train Reservation Clerk
Reservation & Transportation Ticket Agent or Travel Clerk Job Outlook
In 2016, there was an estimated number of 150,100 jobs in the United States for Reservation and Transportation Ticket Agent or Travel Clerk. New jobs are being produced at a rate of 3.8% which is below the national average. The Bureau of Labor Statistics predicts 5,700 new jobs for Reservation and Transportation Ticket Agent or Travel Clerk by 2026. Due to new job openings and attrition, there will be an average of 16,300 job openings in this field each year.
The states with the most job growth for Reservation & Transportation Ticket Agent or Travel Clerk are Montana, Idaho, and Louisiana. Watch out if you plan on working in Wisconsin, Tennessee, or Kentucky. These states have the worst job growth for this type of profession.
Reservation & Transportation Ticket Agent or Travel Clerk Average Salary
Reservation and Transportation Ticket Agents and Travel Clerks make between $23,350 and $64,780 a year.
Reservation and Transportation Ticket Agents and Travel Clerks who work in New Jersey, Minnesota, or Texas, make the highest salaries.
Below is a list of the median annual salaries for Reservation and Transportation Ticket Agents and Travel Clerks in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $36,800 |
| Alaska | $40,980 |
| Arizona | $44,640 |
| Arkansas | $46,660 |
| California | $41,160 |
| Colorado | $43,720 |
| Connecticut | $36,750 |
| Delaware | $38,250 |
| District of Columbia | $45,160 |
| Florida | $37,320 |
| Georgia | $37,800 |
| Hawaii | $43,070 |
| Idaho | $36,210 |
| Illinois | $47,530 |
| Indiana | $39,860 |
| Iowa | $29,420 |
| Kansas | $30,420 |
| Kentucky | $34,910 |
| Louisiana | $42,660 |
| Maine | $30,050 |
| Maryland | $38,230 |
| Massachusetts | $43,080 |
| Michigan | $39,710 |
| Minnesota | $47,260 |
| Mississippi | $32,840 |
| Missouri | $40,550 |
| Montana | $33,800 |
| Nevada | $34,130 |
| New Hampshire | $30,890 |
| New Jersey | $51,790 |
| New York | $41,280 |
| North Carolina | $46,920 |
| North Dakota | $39,040 |
| Ohio | $35,530 |
| Oklahoma | $40,500 |
| Oregon | $37,780 |
| Pennsylvania | $41,010 |
| South Carolina | $33,070 |
| South Dakota | $27,660 |
| Tennessee | $35,620 |
| Texas | $47,730 |
| Utah | $39,460 |
| Vermont | $30,000 |
| Virginia | $43,230 |
| Washington | $39,980 |
| West Virginia | $28,150 |
| Wisconsin | $33,000 |
| Wyoming | $21,900 |
What Tools do Reservation and Transportation Ticket Agents and Travel Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Reservation and Transportation Ticket Agents and Travel Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Email software
- Delphi Technology
- Corel WordPerfect
How do I Become a Reservation & Transportation Ticket Agent or Travel Clerk?
What education or degrees do I need to become a Reservation and Transportation Ticket Agent or Travel Clerk?
How Long Does it Take to Become a Reservation & Transportation Ticket Agent or Travel Clerk?
Where Reservation and Transportation Ticket Agents and Travel Clerks Are Employed
The table below shows some of the most common industries where those employed in this career field work.
Similar Careers
Those who work as a Reservation and Transportation Ticket Agent or Travel Clerk sometimes switch careers to one of these choices:
References:
More about our data sources and methodologies.
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