What Does it Take to Be a Concierge?
Career Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Life As a Concierge
- Perform office duties on a temporary basis when needed.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Receive, store, or deliver luggage or mail.
- Arrange for the replacement of items lost by travelers.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
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Concierge Required Skills
Concierges state the following job skills are important in their day-to-day work.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles
- Activities Concierge
- Lobby Concierge
- Head Concierge
- Chef Concierge
- Chef Concierge/Director of Guest Relations
Job Opportunities for Concierges
There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. Due to new job openings and attrition, there will be an average of 5,000 job openings in this field each year.
The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.
Concierge Average Salary
The average yearly salary of a Concierge ranges between $21,850 and $50,380.
Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.
Below is a list of the median annual salaries for Concierges in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,500 |
| Alaska | $36,480 |
| Arizona | $28,980 |
| California | $35,910 |
| Colorado | $32,690 |
| Connecticut | $33,170 |
| Delaware | $28,020 |
| District of Columbia | $35,240 |
| Florida | $27,960 |
| Georgia | $30,420 |
| Hawaii | $41,300 |
| Idaho | $28,370 |
| Illinois | $34,520 |
| Indiana | $27,840 |
| Iowa | $28,050 |
| Kansas | $33,530 |
| Kentucky | $26,420 |
| Louisiana | $27,040 |
| Maryland | $33,350 |
| Massachusetts | $38,400 |
| Michigan | $27,560 |
| Minnesota | $31,200 |
| Mississippi | $22,870 |
| Missouri | $26,840 |
| Nebraska | $28,160 |
| Nevada | $32,860 |
| New Hampshire | $28,580 |
| New Jersey | $29,420 |
| New Mexico | $30,190 |
| New York | $44,820 |
| North Carolina | $27,890 |
| Ohio | $27,000 |
| Oklahoma | $25,920 |
| Oregon | $30,920 |
| Pennsylvania | $29,410 |
| South Carolina | $26,830 |
| Tennessee | $26,150 |
| Texas | $28,910 |
| Utah | $30,750 |
| Vermont | $32,220 |
| Virginia | $31,400 |
| Washington | $35,290 |
| West Virginia | $27,570 |
| Wisconsin | $32,070 |
| Wyoming | $36,040 |
What Tools & Technology do Concierges Use?
Below is a list of the types of tools and technologies that Concierges may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Microsoft Publisher
- Delphi Technology
- Work scheduling software
- Billing software
- Mapping software
- Budgeting software
How do I Become a Concierge?
What kind of Concierge requirements are there?
What work experience do I need to become a Concierge?
Where do Concierges Work?
Below are examples of industries where Concierges work:
Other Jobs You May be Interested In
Those thinking about becoming a Concierge might also be interested in the following careers:
References:
More about our data sources and methodologies.
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