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Concierge

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What Does it Take to Be a Concierge?

Career Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Life As a Concierge

  • Perform office duties on a temporary basis when needed.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Receive, store, or deliver luggage or mail.
  • Arrange for the replacement of items lost by travelers.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

Concierge Required Skills

Concierges state the following job skills are important in their day-to-day work.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Activities Concierge
  • Lobby Concierge
  • Head Concierge
  • Chef Concierge
  • Chef Concierge/Director of Guest Relations

Job Opportunities for Concierges

There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. Due to new job openings and attrition, there will be an average of 5,000 job openings in this field each year.

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The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

Concierge Average Salary

The average yearly salary of a Concierge ranges between $21,850 and $50,380.

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Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Concierges in different U.S. states.

State Annual Mean Salary
Alabama $26,500
Alaska $36,480
Arizona $28,980
California $35,910
Colorado $32,690
Connecticut $33,170
Delaware $28,020
District of Columbia $35,240
Florida $27,960
Georgia $30,420
Hawaii $41,300
Idaho $28,370
Illinois $34,520
Indiana $27,840
Iowa $28,050
Kansas $33,530
Kentucky $26,420
Louisiana $27,040
Maryland $33,350
Massachusetts $38,400
Michigan $27,560
Minnesota $31,200
Mississippi $22,870
Missouri $26,840
Nebraska $28,160
Nevada $32,860
New Hampshire $28,580
New Jersey $29,420
New Mexico $30,190
New York $44,820
North Carolina $27,890
Ohio $27,000
Oklahoma $25,920
Oregon $30,920
Pennsylvania $29,410
South Carolina $26,830
Tennessee $26,150
Texas $28,910
Utah $30,750
Vermont $32,220
Virginia $31,400
Washington $35,290
West Virginia $27,570
Wisconsin $32,070
Wyoming $36,040

What Tools & Technology do Concierges Use?

Below is a list of the types of tools and technologies that Concierges may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Microsoft Publisher
  • Delphi Technology
  • Work scheduling software
  • Billing software
  • Mapping software
  • Budgeting software

How do I Become a Concierge?

What kind of Concierge requirements are there?

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What work experience do I need to become a Concierge?

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Where do Concierges Work?

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Below are examples of industries where Concierges work:

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Other Jobs You May be Interested In

Those thinking about becoming a Concierge might also be interested in the following careers:

References:

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More about our data sources and methodologies.

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