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Concierge

All About Concierges

Concierge Definition Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Daily Life Of a Concierge

  • Provide food and beverage services to guests.
  • Make travel arrangements for sightseeing or other tours.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Arrange for the replacement of items lost by travelers.
  • Provide directions to guests.

What a Concierge Should Know

When polled, Concierges say the following skills are most frequently used in their jobs:

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Other Concierge Job Titles

  • Club Concierge
  • Hotel Concierge
  • Guest Service Supervisor
  • Chief Concierge (Head Concierge)
  • Chief Concierge

What Kind of Concierge Job Opportunities Are There?

In 2016, there was an estimated number of 32,500 jobs in the United States for Concierge. New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. Due to new job openings and attrition, there will be an average of 5,000 job openings in this field each year.

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The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

How Much Does a Concierge Make?

The salary for Concierges ranges between about $21,850 and $50,380 a year.

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Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.

How much do Concierges make in each U.S. state?

State Annual Mean Salary
Alabama $26,500
Alaska $36,480
Arizona $28,980
California $35,910
Colorado $32,690
Connecticut $33,170
Delaware $28,020
District of Columbia $35,240
Florida $27,960
Georgia $30,420
Hawaii $41,300
Idaho $28,370
Illinois $34,520
Indiana $27,840
Iowa $28,050
Kansas $33,530
Kentucky $26,420
Louisiana $27,040
Maryland $33,350
Massachusetts $38,400
Michigan $27,560
Minnesota $31,200
Mississippi $22,870
Missouri $26,840
Nebraska $28,160
Nevada $32,860
New Hampshire $28,580
New Jersey $29,420
New Mexico $30,190
New York $44,820
North Carolina $27,890
Ohio $27,000
Oklahoma $25,920
Oregon $30,920
Pennsylvania $29,410
South Carolina $26,830
Tennessee $26,150
Texas $28,910
Utah $30,750
Vermont $32,220
Virginia $31,400
Washington $35,290
West Virginia $27,570
Wisconsin $32,070
Wyoming $36,040

What Tools do Concierges Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Concierges:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Microsoft Publisher
  • Delphi Technology
  • Work scheduling software
  • Billing software
  • Mapping software
  • Budgeting software

Becoming a Concierge

What kind of Concierge requirements are there?

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What work experience do I need to become a Concierge?

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Who Employs Concierges?

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The table below shows some of the most common industries where those employed in this career field work.

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Other Jobs You May be Interested In

Those thinking about becoming a Concierge might also be interested in the following careers:

References:

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More about our data sources and methodologies.

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