All About Concierges
Career Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
A Day in the Life of a Concierge
- Provide directions to guests.
- Clean and tidy hotel lounge.
- Arrange childcare services for guests.
- Arrange for interpreters or translators when patrons require such services.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide food and beverage services to guests.
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What Skills Do You Need to Work as a Concierge?
Below is a list of the skills most Concierges say are important on the job.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others’ actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- Chief Concierge
- Lobby Concierge
- Hotel Lobby Concierge
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
What Kind of Concierge Job Opportunities Are There?
There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. Due to new job openings and attrition, there will be an average of 5,000 job openings in this field each year.
The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.
Concierge Salary
The average yearly salary of a Concierge ranges between $21,850 and $50,380.
Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.
How much do Concierges make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,500 |
| Alaska | $36,480 |
| Arizona | $28,980 |
| California | $35,910 |
| Colorado | $32,690 |
| Connecticut | $33,170 |
| Delaware | $28,020 |
| District of Columbia | $35,240 |
| Florida | $27,960 |
| Georgia | $30,420 |
| Hawaii | $41,300 |
| Idaho | $28,370 |
| Illinois | $34,520 |
| Indiana | $27,840 |
| Iowa | $28,050 |
| Kansas | $33,530 |
| Kentucky | $26,420 |
| Louisiana | $27,040 |
| Maryland | $33,350 |
| Massachusetts | $38,400 |
| Michigan | $27,560 |
| Minnesota | $31,200 |
| Mississippi | $22,870 |
| Missouri | $26,840 |
| Nebraska | $28,160 |
| Nevada | $32,860 |
| New Hampshire | $28,580 |
| New Jersey | $29,420 |
| New Mexico | $30,190 |
| New York | $44,820 |
| North Carolina | $27,890 |
| Ohio | $27,000 |
| Oklahoma | $25,920 |
| Oregon | $30,920 |
| Pennsylvania | $29,410 |
| South Carolina | $26,830 |
| Tennessee | $26,150 |
| Texas | $28,910 |
| Utah | $30,750 |
| Vermont | $32,220 |
| Virginia | $31,400 |
| Washington | $35,290 |
| West Virginia | $27,570 |
| Wisconsin | $32,070 |
| Wyoming | $36,040 |
Tools & Technologies Used by Concierges
Although they’re not necessarily needed for all jobs, the following technologies are used by many Concierges:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Microsoft Publisher
- Delphi Technology
- Work scheduling software
- Billing software
- Mapping software
- Budgeting software
How do I Become a Concierge?
Are there Concierges education requirements?
How many years of work experience do I need?
Where do Concierges Work?
The table below shows the approximate number of Concierges employed by various industries.
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References:
More about our data sources and methodologies.
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