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Concierges: Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
What Do Concierges Do?
The day-to-day responsibilities of concierges span:
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
Skills and Knowledge
Successful concierges combine a mix of skills and domain knowledge.
Key Skills
The abilities that matter most in this role, rated on an importance scale of 0 to 5:
Core Knowledge
Related Job Titles
This career also goes by job titles like:
- Activities Concierge
- Chef Concierge
- Club Concierge
- Concierge
- Concierge Security Officer
- Conference Concierge
- Event Concierge
- Front Desk Agent
Job Outlook
There are roughly 586,456 concierges working in the United States today. Demand is forecast to grow by +0.0% over the projection horizon.
Salary for Concierges
| Statistic | Value |
|---|---|
| Annual median | $57,046 |
| Hourly median | $27.43 |
| 10th percentile | $39,217 |
| 25th percentile | $48,132 |
| 75th percentile | $65,960 |
| 90th percentile | $74,875 |
Wages vary widely based on experience, location, and industry.
How Much Do Concierges Make in Different U.S. States?
| State | Annual median salary |
|---|---|
| New York | $58,460 |
| Hawaii | $57,060 |
| Wyoming | $49,270 |
| California | $43,880 |
| Iowa | $43,000 |
| Washington | $42,770 |
| Colorado | $42,140 |
| Maine | $39,190 |
| Oregon | $38,970 |
| Illinois | $38,870 |
| Nevada | $38,530 |
| Massachusetts | $38,420 |
| Pennsylvania | $38,390 |
| Wisconsin | $38,250 |
| Nebraska | $38,170 |
| Minnesota | $37,910 |
| Maryland | $37,610 |
| Arizona | $37,040 |
| Michigan | $36,870 |
| South Carolina | $36,870 |
| New Jersey | $36,840 |
| District of Columbia | $36,690 |
| Kansas | $36,540 |
| Virginia | $36,260 |
| Georgia | $35,920 |
| Connecticut | $35,900 |
| Montana | $35,750 |
| Virgin Islands | $35,740 |
| Idaho | $35,680 |
| Vermont | $35,500 |
| Utah | $35,350 |
| New Hampshire | $35,290 |
| Ohio | $34,150 |
| Texas | $34,100 |
| Missouri | $34,090 |
| New Mexico | $34,000 |
| Florida | $33,770 |
| North Carolina | $33,160 |
| West Virginia | $32,680 |
| Delaware | $31,440 |
| Tennessee | $30,970 |
| Alabama | $30,510 |
| Louisiana | $30,510 |
| Indiana | $29,920 |
| Mississippi | $29,920 |
| Kentucky | $29,490 |
| Oklahoma | $28,590 |
| Arkansas | $27,780 |
| Puerto Rico | $19,930 |
Top-Paying U.S. Regions
Pay for concierges differ across the country. These regions lead on median pay:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Middle Atlantic | $44,675 | 32.5% | 5.84 |
| Far Western US | $43,715 | 18.3% | 1.29 |
| Rocky Mountains | $39,685 | 3.0% | 0.75 |
| New England | $37,840 | 4.1% | 1.08 |
| Plains States | $36,862 | 2.7% | 0.69 |
| Great Lakes | $36,650 | 5.9% | 0.52 |
| Southeast | $34,134 | 26.4% | 1.51 |
| Southwest | $33,934 | 6.9% | 0.55 |
Where the Jobs Cluster
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Kahului-Wailuku, HI | HI | $60,490 | 170 |
| Napa, CA | CA | $55,860 | 70 |
| Urban Honolulu, HI | HI | $50,670 | 250 |
| Reading, PA | PA | $47,940 | 50 |
| New York-Newark-Jersey City, NY-NJ | NY | $46,960 | 6,460 |
| Bend, OR | OR | $45,900 | 30 |
| San Francisco-Oakland-Fremont, CA | CA | $45,730 | 520 |
| Seattle-Tacoma-Bellevue, WA | WA | $44,760 | 670 |
Industry Breakdown
The largest employers of concierges are concentrated in the following sectors:
| Industry | Employment | Median annual wage |
|---|---|---|
| Health Care and Social Assistance | 10,590 | $35,640 |
| Accommodation and Food Services | 9,480 | $39,470 |
| Real Estate and Rental and Leasing | 8,920 | $44,780 |
| Administrative and Support and Waste Management and Remediation Services | 5,110 | $37,080 |
| Other Services (except Public Administration) | 4,840 | $35,710 |
| Arts, Entertainment, and Recreation | 1,980 | $35,510 |
| Transportation and Warehousing | 1,220 | $34,330 |
| Information | 630 | $37,040 |
Concierges work in the following industries:
Software Concierges Use
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Word processing software: Microsoft Word (hot technology)
- Data base user interface and query software: Yardi software (hot technology)
Work Environment
The work environment for concierges is shaped by the following characteristics:
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Indoors, Environmentally Controlled
How to Become Concierges
Typical concierges positions require a high school diploma or equivalent as the typical entry-level education. This occupation sits in Some Preparation Needed (Job Zone 2), signaling the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Lodging Managers (Primary-Long)
- Meeting, Convention, and Event Planners (Supplemental)
- Waiters and Waitresses (Supplemental)
- Food Servers, Nonrestaurant (Supplemental)
- Dining Room and Cafeteria Attendants and Bartender Helpers (Supplemental)
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop (Supplemental)
- Maids and Housekeeping Cleaners (Supplemental)
- Ushers, Lobby Attendants, and Ticket Takers (Primary-Long)
Degree Programs
Future concierges commonly pursue programs in:
Personal and Culinary Services
1 programs across 1 majors
References
This profile draws on the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 39-6012.00 (Concierges).
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