What Do Receptionist or Information Clerk Do?
Receptionist or Information Clerk Job Description Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Daily Life Of a Receptionist or Information Clerk
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- File and maintain records.
- Schedule space or equipment for special programs and prepare lists of participants.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
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What a Receptionist or Information Clerk Should Know
When polled, Receptionists and Information Clerks say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Other Receptionist or Information Clerk Job Titles
- Land Leasing Information Clerk
- Medical Scheduler
- Appointment Setter
- People Greeter
- In-File Operator
Job Outlook for Receptionists and Information Clerks
In the United States, there were 1,053,700 jobs for Receptionist or Information Clerk in 2016. New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. Due to new job openings and attrition, there will be an average of 151,100 job openings in this field each year.
The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.
Receptionist or Information Clerk Salary
The salary for Receptionists and Information Clerks ranges between about $20,600 and $41,660 a year.
Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.
How much do Receptionists and Information Clerks make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,320 |
| Alaska | $35,310 |
| Arizona | $30,050 |
| Arkansas | $27,200 |
| California | $33,190 |
| Colorado | $32,360 |
| Connecticut | $34,860 |
| Delaware | $27,160 |
| District of Columbia | $38,290 |
| Florida | $29,120 |
| Georgia | $27,840 |
| Hawaii | $32,870 |
| Idaho | $28,900 |
| Illinois | $30,210 |
| Indiana | $28,520 |
| Iowa | $29,410 |
| Kansas | $27,540 |
| Kentucky | $27,390 |
| Louisiana | $24,990 |
| Maine | $30,380 |
| Maryland | $30,720 |
| Massachusetts | $32,960 |
| Michigan | $29,690 |
| Minnesota | $31,150 |
| Mississippi | $26,370 |
| Missouri | $27,550 |
| Montana | $27,450 |
| Nebraska | $28,820 |
| Nevada | $28,440 |
| New Hampshire | $31,080 |
| New Jersey | $33,120 |
| New Mexico | $27,690 |
| New York | $34,430 |
| North Carolina | $28,410 |
| North Dakota | $29,480 |
| Ohio | $27,850 |
| Oklahoma | $28,210 |
| Oregon | $31,670 |
| Pennsylvania | $28,700 |
| Rhode Island | $33,670 |
| South Carolina | $27,660 |
| South Dakota | $27,280 |
| Tennessee | $27,990 |
| Texas | $27,400 |
| Utah | $27,890 |
| Vermont | $33,750 |
| Virginia | $30,050 |
| Washington | $33,990 |
| West Virginia | $26,660 |
| Wisconsin | $29,610 |
| Wyoming | $29,000 |
What Tools do Receptionists and Information Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Receptionists and Information Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Email software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- IBM Notes
- Microsoft Publisher
- Google Docs
- FileMaker Pro
- Intuit QuickBooks
- Google Drive
- Medical procedure coding software
- Blackbaud The Raiser’s Edge
- Medical condition coding software
Becoming a Receptionist or Information Clerk
What kind of Receptionist or Information Clerk requirements are there?
How many years of work experience do I need?
Where Receptionists and Information Clerks Are Employed
The table below shows the approximate number of Receptionists and Information Clerks employed by various industries.
Other Jobs You May be Interested In
Those interested in being a Receptionist or Information Clerk may also be interested in:
Are you already one of the many Receptionist or Information Clerk in the United States? If you’re thinking about changing careers, these fields are worth exploring:
References:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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