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Receptionists and Information Clerks in Michigan

Want to work as a Receptionists and Information Clerks in Michigan? Below are the key facts. Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes “Switchboard Operators, Including Answering Service” (43-2011).

$36,770 Median Annual Wage (Michigan)

$42,506 National Median Annual Wage

24,560 Michigan Employment

Some Preparation Needed Typical Preparation

What do Receptionists and Information Clerks Make in Michigan?

The receptionists and information clerks working in Michigan, the typical annual salary is $36,770 per year (or about $17.68/hour).Pay can range from $28,160 at the 10th percentile to $48,390 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$28,160	$13.54
25th percentile	$31,910	$15.34
Median (50th)	$36,770	$17.68
75th percentile	$40,630	$19.53
90th percentile	$48,390	$23.27

Salary ranges for Receptionists and Information Clerks in Michigan

Location quotient — how concentrated this career is in Michigan relative to the national average — is 0.89, meaning fewer receptionists and information clerks per worker than the national average.

National Wage Comparison

Nationally, receptionists and information clerks earn a median of $42,506 per year ($20.44/hour), lower than the Michigan median.

Employment Outlook

There are roughly 1,659,422 receptionists and information clerks in the U.S.. In Michigan alone, approximately 24,560 people work in this role. That’s more than the typical state, which employs around 11,910 receptionists and information clerks.

Forecasted number of jobs for Receptionists and Information Clerks

Top Michigan Metros for Receptionists and Information Clerks

The largest metro-area employers of receptionists and information clerks in Michigan.

Metro Area	Number Employed	Annual Median Salary
Detroit-Warren-Dearborn, MI	11,150	$37,500
Grand Rapids-Wyoming-Kentwood, MI	2,940	$36,770
Ann Arbor, MI	1,430	$38,080
Lansing-East Lansing, MI	1,040	$36,640
Flint, MI	870	$35,300
Kalamazoo-Portage, MI	640	$36,370
Saginaw, MI	500	$35,950
Traverse City, MI	470	$36,700
Battle Creek, MI	320	$36,360
Muskegon-Norton Shores, MI	300	$35,480
Niles, MI	270	$34,920
Bay City, MI	250	$33,650
Jackson, MI	230	$35,950
Monroe, MI	210	$35,700
Midland, MI	200	$36,730

Top States for Receptionists and Information Clerks Employment

The table below shows the states where the most receptionists and information clerks work.

State	Number Employed
Texas	81,110
California	80,400
New York	76,590
Florida	70,960
New Jersey	48,710
Illinois	39,800
Pennsylvania	37,080
Georgia	33,460
Ohio	30,880
Wisconsin	26,880
Washington	25,190
Arizona	25,160
North Carolina	25,050
Virginia	24,920
Michigan	24,560
Massachusetts	22,140
Missouri	18,390
Maryland	16,880
Indiana	16,470
Tennessee	15,360

Highest-Paying States for Receptionists and Information Clerks

The highest-paying states for receptionists and information clerks.

State	Annual Median Salary
Alaska	$44,380
District of Columbia	$43,900
Washington	$43,760
California	$43,360
Massachusetts	$42,650
New York	$41,570
Colorado	$40,560
Maine	$40,360
Rhode Island	$40,360
Oregon	$39,800

Skills

Key receptionists and information clerks skills, rated on an importance scale of 0 to 5:

Speaking 3.9 / 5

Active Listening 3.8 / 5

Service Orientation 3.6 / 5

Critical Thinking 3.1 / 5

Social Perceptiveness 3.1 / 5

Reading Comprehension 3.1 / 5

Knowledge Areas

Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Customer and Personal Service 4.2 / 5

Administrative 3.9 / 5

English Language 3.7 / 5

Computers and Electronics 3.4 / 5

Mathematics 2.7 / 5

Public Safety and Security 2.7 / 5

Abilities

Key abilities for receptionists and information clerks, rated on an importance scale of 0 to 5:

Oral Expression 4.0 / 5

Oral Comprehension 3.9 / 5

Speech Recognition 3.9 / 5

Speech Clarity 3.8 / 5

Written Comprehension 3.6 / 5

Written Expression 3.4 / 5

Daily Tasks

Receptionists and Information Clerks typically:

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Analyze data to determine answers to questions from customers or members of the public.

Work Activities

Working with Computers
Getting Information
Performing for or Working Directly with the Public
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Assisting and Caring for Others
Resolving Conflicts and Negotiating with Others
Communicating with People Outside the Organization
Establishing and Maintaining Interpersonal Relationships
Processing Information
Updating and Using Relevant Knowledge
Documenting/Recording Information

Tools & Technology

Technologies frequently used: Hot technologies: Google Docs In-demand technologies: Microsoft Excel

Related occupations to receptionists and information clerks include:

Also Known As

Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Taker, Clerk Specialist, Clinic Receptionist, Customer Care Representative (CCR), Dental Receptionist, ER Clerk (Emergency Room Clerk), Front Desk Associate.

References

U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
O*NET Online — https://www.onetonline.org/
BLS Employment Projections — https://www.bls.gov/emp/
O*NET-SOC code: 43-4171.00

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