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Receptionists and Information Clerks in Illinois

Want to work as a Receptionists and Information Clerks in Illinois? Here’s what you need to know. Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes “Switchboard Operators, Including Answering Service” (43-2011).

What do Receptionists and Information Clerks Make in Illinois?

For a receptionists and information clerks working in Illinois, the typical annual salary is $37,150 per year (or roughly $17.86/hour).Annual wages span from $29,880 at the 10th percentile to $48,380 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$29,880	$14.37
25th percentile	$33,530	$16.12
Median (50th)	$37,150	$17.86
75th percentile	$44,150	$21.23
90th percentile	$48,380	$23.26

The location quotient — a measure of how concentrated this occupation is in Illinois compared to the national average — is 1.05.

National Wage Comparison

Nationally, receptionists and information clerks earn a median of $42,506 per year ($20.44/hour), below the Illinois median.

Employment Outlook

There are roughly 1,659,422 receptionists and information clerks in the U.S.. In Illinois alone, around 39,800 people work in this role. That’s higher than the typical state, which employs around 11,910 receptionists and information clerks.

Top Illinois Metros for Receptionists and Information Clerks

The largest metro-area employers of receptionists and information clerks in Illinois.

Metro Area	Number Employed	Annual Median Salary
Chicago-Naperville-Elgin, IL-IN	29,720	$37,790
Rockford, IL	1,100	$36,260
Peoria, IL	1,020	$35,190
Champaign-Urbana, IL	770	$35,780
Springfield, IL	700	$36,060
Bloomington, IL	550	$35,290
Kankakee, IL	300	$36,400
Decatur, IL	270	$34,150

Top States for Receptionists and Information Clerks Employment

These states have the highest employment of receptionists and information clerks work.

State	Number Employed
Texas	81,110
California	80,400
New York	76,590
Florida	70,960
New Jersey	48,710
Illinois	39,800
Pennsylvania	37,080
Georgia	33,460
Ohio	30,880
Wisconsin	26,880
Washington	25,190
Arizona	25,160
North Carolina	25,050
Virginia	24,920
Michigan	24,560
Massachusetts	22,140
Missouri	18,390
Maryland	16,880
Indiana	16,470
Tennessee	15,360

Highest-Paying States for Receptionists and Information Clerks

The highest-paying states for receptionists and information clerks.

State	Annual Median Salary
Alaska	$44,380
District of Columbia	$43,900
Washington	$43,760
California	$43,360
Massachusetts	$42,650
New York	$41,570
Colorado	$40,560
Maine	$40,360
Rhode Island	$40,360
Oregon	$39,800

Skills

The most important receptionists and information clerks skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Top abilities for receptionists and information clerks, rated on an importance scale of 0 to 5:

Daily Tasks

Common tasks include:

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Analyze data to determine answers to questions from customers or members of the public.

Work Activities

• Working with Computers
• Getting Information
• Performing for or Working Directly with the Public
• Communicating with Supervisors, Peers, or Subordinates
• Making Decisions and Solving Problems
• Assisting and Caring for Others
• Resolving Conflicts and Negotiating with Others
• Communicating with People Outside the Organization
• Establishing and Maintaining Interpersonal Relationships
• Processing Information
• Updating and Using Relevant Knowledge
• Documenting/Recording Information

Tools & Technology

Software and systems commonly involved: Hot technologies: Google Docs In-demand technologies: Microsoft Excel

Related Careers

Other careers like receptionists and information clerks include:

• Medical Records Specialists
• Patient Representatives
• Cashiers
• Counter and Rental Clerks
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
• Telemarketers

Also Known As

Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Taker, Clerk Specialist, Clinic Receptionist, Customer Care Representative (CCR), Dental Receptionist, ER Clerk (Emergency Room Clerk), Front Desk Associate.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-4171.00