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First-Line Supervisors of Office and Administrative Support Workers: Job Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

The Daily Work of First-Line Supervisors of Office and Administrative Support Workers Do?

The core tasks performed by first-line supervisors of office and administrative support workers cover:

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

Key Skills and Knowledge

Effective first-line supervisors of office and administrative support workers combine a mix of skills and domain knowledge.

Top Skills

The competencies most important for this role, rated on an importance scale of 0 to 5:

Core Knowledge

Other First-Line Supervisors of Office and Administrative Support Workers Job Titles

This career also goes by job titles like:

• Accounting Administrator
• Accounting Clerks Supervisor
• Accounting Director
• Accounting Manager
• Accounting Supervisor
• Accounts Payable Manager
• Accounts Payable Supervisor
• Accounts Receivable Manager

Job Outlook

The U.S. employs around 1,912,461 first-line supervisors of office and administrative support workers working in the United States today. Demand is forecast to decline by -0.4% over the projection horizon.

First-Line Supervisors of Office and Administrative Support Workers Pay

Statistic	Value
Annual median	$27,636
Hourly median	$13.29
10th percentile	$20,000
25th percentile	$23,670
75th percentile	$31,602
90th percentile	$35,568

Compensation varies based on experience, location, and industry.

First-Line Supervisors of Office and Administrative Support Workers Salary by State

State	Annual median salary
District of Columbia	$82,280
Washington	$77,630
New York	$77,230
Connecticut	$76,000
Rhode Island	$75,920
Massachusetts	$75,240
California	$75,090
Minnesota	$74,160
New Jersey	$73,740
Colorado	$73,430
Delaware	$73,020
New Hampshire	$71,370
Maryland	$69,720
Oregon	$68,730
Vermont	$67,620
Alaska	$67,030
Indiana	$66,910
Wisconsin	$66,800
Illinois	$66,010
Virginia	$65,670
North Dakota	$64,790
Tennessee	$64,760
Texas	$64,320
Michigan	$64,000
Pennsylvania	$63,990
Utah	$63,970
Hawaii	$63,470
Maine	$63,390
Georgia	$63,120
South Carolina	$63,040
Arizona	$63,030
Ohio	$62,820
Kansas	$62,400
Florida	$62,290
Missouri	$62,260
Iowa	$61,970
Wyoming	$61,880
Kentucky	$61,130
North Carolina	$61,030
New Mexico	$60,820
Oklahoma	$60,730
Nebraska	$60,730
Nevada	$60,710
Montana	$60,560
Alabama	$59,440
Idaho	$59,280
South Dakota	$59,230
Arkansas	$56,640
Louisiana	$55,480
Virgin Islands	$54,240
Mississippi	$53,440
West Virginia	$51,700
Guam	$41,800
Puerto Rico	$39,990

Top-Paying U.S. Regions

Earnings for first-line supervisors of office and administrative support workers vary by region. These regions lead on median pay:

Region	Median annual wage	Share of U.S. jobs	Location quotient
New England	$74,219	5.5%	1.21
Far Western US	$73,584	15.9%	0.98
Middle Atlantic	$72,045	15.7%	1.06
Rocky Mountains	$67,144	3.9%	1.00
Plains States	$65,309	5.6%	0.84
Great Lakes	$65,025	10.9%	0.78
Southwest	$63,715	15.3%	1.23
Southeast	$61,681	25.9%	1.09

Top Metro Areas

Metro area	State	Median annual wage	Employment
San Jose-Sunnyvale-Santa Clara, CA	CA	$92,590	8,390
San Francisco-Oakland-Fremont, CA	CA	$83,020	19,640
Longview-Kelso, WA	WA	$79,300	350
Seattle-Tacoma-Bellevue, WA	WA	$78,750	20,100
New York-Newark-Jersey City, NY-NJ	NY	$78,310	94,210
Napa, CA	CA	$78,140	640
Bridgeport-Stamford-Danbury, CT	CT	$78,120	6,450
Boston-Cambridge-Newton, MA-NH	MA	$76,980	29,130

Which Industries Hire First-Line Supervisors of Office and Administrative Support Workers

Most first-line supervisors of office and administrative support workers work in these industries:

Industry	Employment	Median annual wage
Health Care and Social Assistance	250,320	$62,240
Finance and Insurance	184,520	$72,590
Professional, Scientific, and Technical Services	122,400	$72,320
Retail Trade	113,620	$58,560
Administrative and Support and Waste Management and Remediation Services	105,510	$61,730
Transportation and Warehousing	95,390	$77,430
Educational Services	73,490	$65,250
Manufacturing	70,470	$74,730

First-Line Supervisors of Office and Administrative Support Workers work in the following industries:

Tools and Technology

• Document management software: Adobe Acrobat (hot technology)
• Operating system software: Apple macOS (hot technology)
• Web page creation and editing software: Facebook (hot technology)
• Word processing software: Google Docs (hot technology)
• Medical software: Henry Schein Dentrix (hot technology)
• Analytical or scientific software: IBM SPSS Statistics (hot technology)
• Accounting software: Intuit QuickBooks (hot technology)
• Medical software: MEDITECH software (hot technology)
• Data base user interface and query software: Microsoft Access (hot technology)
• Spreadsheet software: Microsoft Excel (hot technology)
• Office suite software: Microsoft Office software (hot technology)
• Electronic mail software: Microsoft Outlook (hot technology)

Work Environment

The on-the-job environment of first-line supervisors of office and administrative support workers reflects the following characteristics:

• Telephone Conversations
• Face-to-Face Discussions with Individuals and Within Teams
• Contact With Others
• E-Mail
• Work With or Contribute to a Work Group or Team

How to Become First-Line Supervisors of Office and Administrative Support Workers

Entry-level first-line supervisors of office and administrative support workers positions require a bachelor’s degree as the typical entry-level education. This career aligns with Medium Preparation Needed (Job Zone 3), reflecting the level of preparation typically expected.

Similar Occupations

Similar Occupations

• Human Resources Specialists (Supplemental)
• Project Management Specialists (Supplemental)
• Management Analysts (Supplemental)
• First-Line Supervisors of Security Workers (Supplemental)
• First-Line Supervisors of Food Preparation and Serving Workers (Supplemental)
• First-Line Supervisors of Housekeeping and Janitorial Workers (Primary-Short)
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services (Primary-Short)
• First-Line Supervisors of Personal Service Workers (Supplemental)

Degree Programs

Future first-line supervisors of office and administrative support workers commonly pursue programs in:

Health Professions and Related Programs

3 programs across 1 majors

• Health/Medical Admin Services

References

Data on this page comes from the following authoritative sources:

• U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
• BLS Employment Projections for total employment and growth forecasts.
• O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.

SOC code: 43-1011.00 (First-Line Supervisors of Office and Administrative Support Workers).