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First-Line Supervisors of Non-Retail Sales Workers: Career Overview
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
What Tasks Do First-Line Supervisors of Non-Retail Sales Workers Perform?
Typical responsibilities of first-line supervisors of non-retail sales workers include:
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
What First-Line Supervisors of Non-Retail Sales Workers Need to Know
Effective first-line supervisors of non-retail sales workers rely on a mix of skills and domain knowledge.
Key Skills
These are the skills most important for this role, rated on an importance scale of 0 to 5:
Knowledge Areas
Types of First-Line Supervisors of Non-Retail Sales Workers Jobs
People in this occupation may also be known by titles such as:
- Advertising Material Distributors Supervisor
- Blood Donor Recruiter Supervisor
- Bowling Desk Clerk Supervisor
- Bulk Plant Supervisor
- Circulation Crew Leader
- Client Service Supervisor
- Customer Service Department Supervisor
- Customer Service Supervisor
Job Outlook
There are about 258,702 first-line supervisors of non-retail sales workers working in the United States today. Demand is forecast to grow by +4.0% over the projection horizon.
First-Line Supervisors of Non-Retail Sales Workers Pay
| Statistic | Value |
|---|---|
| Annual median | $28,072 |
| Hourly median | $13.50 |
| 10th percentile | $20,000 |
| 25th percentile | $23,165 |
| 75th percentile | $32,979 |
| 90th percentile | $37,887 |
Pay can vary substantially based on experience, location, and industry.
Pay by State
| State | Annual median salary |
|---|---|
| New York | $118,350 |
| South Dakota | $107,700 |
| Massachusetts | $106,990 |
| Colorado | $101,670 |
| New Hampshire | $101,020 |
| Delaware | $97,560 |
| Rhode Island | $97,300 |
| Virginia | $97,290 |
| New Jersey | $97,230 |
| Wisconsin | $97,120 |
| Washington | $91,450 |
| Tennessee | $85,350 |
| Florida | $83,670 |
| Maryland | $83,580 |
| Iowa | $83,520 |
| Wyoming | $83,200 |
| Maine | $82,550 |
| North Carolina | $82,220 |
| Oregon | $82,060 |
| District of Columbia | $81,810 |
| Missouri | $81,540 |
| Pennsylvania | $81,150 |
| California | $80,970 |
| Ohio | $80,540 |
| Connecticut | $80,460 |
| Nebraska | $80,410 |
| Indiana | $78,750 |
| Alaska | $78,570 |
| Michigan | $78,450 |
| Vermont | $78,310 |
| Montana | $78,220 |
| Arizona | $78,110 |
| Oklahoma | $78,030 |
| Illinois | $77,520 |
| Minnesota | $77,320 |
| Georgia | $77,310 |
| Utah | $77,110 |
| Virgin Islands | $75,200 |
| Arkansas | $74,890 |
| New Mexico | $74,370 |
| Texas | $73,940 |
| Kansas | $73,820 |
| Kentucky | $73,260 |
| Louisiana | $72,310 |
| Nevada | $71,240 |
| South Carolina | $71,070 |
| Alabama | $68,220 |
| Mississippi | $66,050 |
| Idaho | $65,000 |
| West Virginia | $64,330 |
| Hawaii | $61,060 |
| Puerto Rico | $46,520 |
| Guam | $44,470 |
Top-Paying U.S. Regions
Compensation for first-line supervisors of non-retail sales workers differ across the country. Top regions by median wage:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Middle Atlantic | $101,729 | 18.0% | 1.36 |
| New England | $99,318 | 5.1% | 1.19 |
| Rocky Mountains | $92,983 | 5.8% | 1.72 |
| Great Lakes | $83,760 | 10.8% | 0.88 |
| Far Western US | $82,005 | 13.8% | 0.85 |
| Southeast | $81,690 | 28.0% | 1.20 |
| Plains States | $80,747 | 5.0% | 0.85 |
| Southwest | $74,811 | 12.8% | 1.06 |
Where the Jobs Cluster
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | MA | $115,240 | 5,060 |
| Boulder, CO | CO | $113,790 | 670 |
| Durham-Chapel Hill, NC | NC | $111,470 | 580 |
| New York-Newark-Jersey City, NY-NJ | NY | $109,770 | 19,460 |
| Rapid City, SD | SD | $108,880 | 100 |
| Sioux Falls, SD-MN | SD | $108,460 | 310 |
| Manchester-Nashua, NH | NH | $108,380 | 480 |
| Racine-Mount Pleasant, WI | WI | $106,450 | 150 |
Top Industries Employing First-Line Supervisors of Non-Retail Sales Workers
The bulk of first-line supervisors of non-retail sales workers are found across these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Wholesale Trade | 60,300 | $87,680 |
| Finance and Insurance | 45,030 | $91,970 |
| Retail Trade | 24,630 | $60,050 |
| Information | 18,880 | $88,140 |
| Professional, Scientific, and Technical Services | 15,830 | $102,550 |
| Manufacturing | 12,700 | $98,450 |
| Administrative and Support and Waste Management and Remediation Services | 11,270 | $68,210 |
| Management of Companies and Enterprises | 7,100 | $116,100 |
Below are examples of industries where first-line supervisors of non-retail sales workers work:
Tech Stack
- Video conferencing software: Cisco Webex (hot technology)
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Project management software: Microsoft Project (hot technology)
- Word processing software: Microsoft Word (hot technology)
- Customer relationship management CRM software: Salesforce software (hot technology)
- Enterprise resource planning ERP software: SAP software (hot technology)
Work Environment
The on-the-job environment of first-line supervisors of non-retail sales workers is shaped by the following characteristics:
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Work With or Contribute to a Work Group or Team
Education and Training
Typical first-line supervisors of non-retail sales workers positions require a bachelor’s degree as the typical entry-level education. This career aligns with Considerable Preparation Needed (Job Zone 4), indicating the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Human Resources Specialists (Supplemental)
- Management Analysts (Supplemental)
- First-Line Supervisors of Security Workers (Primary-Long)
- First-Line Supervisors of Food Preparation and Serving Workers (Supplemental)
- First-Line Supervisors of Housekeeping and Janitorial Workers (Supplemental)
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services (Primary-Short)
- First-Line Supervisors of Personal Service Workers (Primary-Long)
- First-Line Supervisors of Retail Sales Workers (Primary-Short)
References
This profile draws on the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 41-1012.00 (First-Line Supervisors of Non-Retail Sales Workers).
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