---

First-Line Supervisors of Non-Retail Sales Workers in Pennsylvania

Want to work as a First-Line Supervisors of Non-Retail Sales Workers in Pennsylvania? Here’s what you need to know. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

What do First-Line Supervisors of Non-Retail Sales Workers Make in Pennsylvania?

For a first-line supervisors of non-retail sales workers working in Pennsylvania, the median annual wage is $81,150 per year (or roughly $39.01/hour).Pay can range from $48,440 at the 10th percentile to $131,730 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$48,440	$23.29
25th percentile	$63,840	$30.69
Median (50th)	$81,150	$39.01
75th percentile	$98,310	$47.27
90th percentile	$131,730	$63.33

The job concentration index in Pennsylvania relative to the national average — is 0.80, indicating fewer first-line supervisors of non-retail sales workers per worker than the national average.

National Wage Comparison

Nationally, first-line supervisors of non-retail sales workers earn a median of $28,072 per year ($13.50/hour), exceeding the Pennsylvania median.

Employment Outlook

National employment for 258,702 first-line supervisors of non-retail sales workers nationwide. In Pennsylvania alone, about 6,840 people work in this role. That puts the state above the typical state, which employs around 2,290 first-line supervisors of non-retail sales workers.

Top Pennsylvania Metros for First-Line Supervisors of Non-Retail Sales Workers

The largest metro-area employers of first-line supervisors of non-retail sales workers in Pennsylvania.

Metro Area	Number Employed	Annual Median Salary
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	4,330	$89,300
Pittsburgh, PA	1,350	$76,410
Allentown-Bethlehem-Easton, PA-NJ	440	$93,500
Harrisburg-Carlisle, PA	400	$71,970
Lancaster, PA	360	$77,900
Scranton–Wilkes-Barre, PA	240	$76,500
Reading, PA	200	$82,070
York-Hanover, PA	200	$76,280
Erie, PA	70	$63,150
Altoona, PA	50	$74,020
State College, PA	50	$75,240
Chambersburg, PA	40	$74,810
Johnstown, PA	40	$62,770
Williamsport, PA	40	$74,180
Lebanon, PA	30	$65,890

Top States for First-Line Supervisors of Non-Retail Sales Workers Employment

These states have the highest employment of first-line supervisors of non-retail sales workers work.

State	Number Employed
Texas	21,650
California	19,310
Florida	16,300
New York	16,040
New Jersey	12,430
Georgia	9,770
North Carolina	9,180
Virginia	8,920
Colorado	8,710
Pennsylvania	6,840
Wisconsin	6,350
Massachusetts	6,260
Washington	5,870
Ohio	5,330
Illinois	4,810
Tennessee	4,300
Michigan	4,230
Maryland	3,140
Oklahoma	3,040
Indiana	3,030

Highest-Paying States for First-Line Supervisors of Non-Retail Sales Workers

The highest-paying states for first-line supervisors of non-retail sales workers.

State	Annual Median Salary
New York	$118,350
South Dakota	$107,700
Massachusetts	$106,990
Colorado	$101,670
New Hampshire	$101,020
Delaware	$97,560
Rhode Island	$97,300
Virginia	$97,290
New Jersey	$97,230
Wisconsin	$97,120

Skills

Key first-line supervisors of non-retail sales workers skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Key abilities for first-line supervisors of non-retail sales workers, rated on an importance scale of 0 to 5:

Daily Tasks

Day-to-day, first-line supervisors of non-retail sales workers typically:

• Monitor sales staff performance to ensure that goals are met.
• Provide staff with assistance in performing difficult or complicated duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Hire, train, and evaluate personnel.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Plan and prepare work schedules, and assign employees to specific duties.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Visit retailers and sales representatives to promote products and gather information.
• Formulate pricing policies on merchandise according to profitability requirements.
• Prepare sales and inventory reports for management and budget departments.

Work Activities

• Communicating with Supervisors, Peers, or Subordinates
• Coaching and Developing Others
• Making Decisions and Solving Problems
• Getting Information
• Guiding, Directing, and Motivating Subordinates
• Identifying Objects, Actions, and Events
• Working with Computers
• Training and Teaching Others
• Developing Objectives and Strategies
• Coordinating the Work and Activities of Others
• Developing and Building Teams
• Analyzing Data or Information

Tools & Technology

Common tools and software used in this occupation include: Hot technologies: Cisco Webex, Microsoft Access In-demand technologies: Microsoft Excel

Related Careers

Careers similar to first-line supervisors of non-retail sales workers include:

• Human Resources Specialists
• Management Analysts
• First-Line Supervisors of Security Workers
• First-Line Supervisors of Food Preparation and Serving Workers
• First-Line Supervisors of Housekeeping and Janitorial Workers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Also Known As

Advertising Material Distributors Supervisor, Blood Donor Recruiter Supervisor, Bowling Desk Clerk Supervisor, Bulk Plant Supervisor, Circulation Crew Leader, Client Service Supervisor, Customer Service Department Supervisor, Customer Service Supervisor, Desk Clerks Supervisor, Driver Sales Supervisor, Dry Cleaning Manager, Information Center Supervisor, Inside Sales Supervisor, Insurance Agents Supervisor, Insurance Office Supervisor.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 41-1012.00