All About Correspondence Clerks

Job Description & Duties Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Daily Life Of a Correspondence Clerk

• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
• Maintain files and control records to show correspondence activities.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Prepare records for shipment by certified mail.
• Type acknowledgment letters to persons sending correspondence.
• Ensure that money collected is properly recorded and secured.

Qualities of a Correspondence Clerk

Below is a list of the skills most Correspondence Clerks say are important on the job.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Speaking: Talking to others to convey information effectively.

Types of Correspondence Clerk

• Office Technician
• Correspondence Analyst
• Dispute Resolution Specialist
• Referral Coordinator
• Commercial Correspondent

Is There Job Demand for Correspondence Clerks?

In the United States, there were 7,200 jobs for Correspondence Clerk in 2016. New jobs are being produced at a rate of 2.8% which is below the national average. The Bureau of Labor Statistics predicts 200 new jobs for Correspondence Clerk by 2026. The BLS estimates 800 yearly job openings in this field.

The states with the most job growth for Correspondence Clerk are Oregon, Oklahoma, and Texas. Watch out if you plan on working in Colorado, Illinois, or Ohio. These states have the worst job growth for this type of profession.

Correspondence Clerk Salary

The typical yearly salary for Correspondence Clerks is somewhere between $24,460 and $56,550.

Correspondence Clerks who work in Rhode Island, New Jersey, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Correspondence Clerks in different U.S. states.

State	Annual Mean Salary
Alabama	$29,640
Arizona	$42,990
California	$45,530
Colorado	$40,620
Connecticut	$41,470
Florida	$38,880
Georgia	$44,360
Hawaii	$38,260
Illinois	$36,600
Indiana	$30,600
Iowa	$29,840
Kansas	$37,610
Louisiana	$43,360
Maine	$35,920
Maryland	$42,440
Massachusetts	$44,930
Michigan	$31,580
Missouri	$36,350
New Hampshire	$36,510
New Jersey	$45,370
New York	$43,140
North Carolina	$38,700
Ohio	$32,630
Oklahoma	$37,540
Oregon	$39,000
Pennsylvania	$41,490
Rhode Island	$46,820
South Carolina	$40,930
South Dakota	$29,110
Tennessee	$39,240
Texas	$41,750
Virginia	$40,290
Washington	$32,300

Tools & Technologies Used by Correspondence Clerks

Although they’re not necessarily needed for all jobs, the following technologies are used by many Correspondence Clerks:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Data entry software
• SAP
• Microsoft SharePoint
• Electronic health record EHR software

Becoming a Correspondence Clerk

What education is needed to be a Correspondence Clerk?

How many years of work experience do I need?

Where do Correspondence Clerks Work?

The table below shows some of the most common industries where those employed in this career field work.

You May Also Be Interested In…

Those thinking about becoming a Correspondence Clerk might also be interested in the following careers:

• Credit Checkers

References:

• Bureau of Labor Statistics
• College Factual
• O*NET Online

Image Credit: via

More about our data sources and methodologies.