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Bill and Account Collector

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All About Bill and Account Collectors

Example of Bill Collector Job Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

What Do Bill and Account Collectors Do On a Daily Basis?

  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.

Bill Collector Skills

Bill and Account Collectors state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Persuasion: Persuading others to change their minds or behavior.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Bill Collector Jobs

  • Payment Collector
  • Car Repossessor
  • Patient Account Representative
  • Credit Collections Manager
  • Collections Officer

Job Opportunities for Bill and Account Collectors

In 2016, there was an estimated number of 305,700 jobs in the United States for Bill and Account Collector. There is little to no growth in job opportunities for Bill and Account Collector. Due to new job openings and attrition, there will be an average of 30,200 job openings in this field each year.

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The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.

Bill Collector Salary

Bill and Account Collectors make between $24,620 and $55,360 a year.

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Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Bill and Account Collectors in different U.S. states.

State Annual Mean Salary
Alabama $35,570
Alaska $45,540
Arizona $36,430
Arkansas $32,120
California $44,340
Colorado $40,730
Connecticut $45,360
Delaware $39,190
District of Columbia $64,210
Florida $36,070
Georgia $37,180
Hawaii $41,540
Idaho $36,270
Illinois $38,610
Indiana $35,230
Iowa $35,450
Kansas $33,640
Kentucky $36,650
Louisiana $33,170
Maine $36,330
Maryland $42,950
Massachusetts $45,810
Michigan $39,800
Minnesota $39,780
Mississippi $33,440
Missouri $35,150
Montana $35,570
Nebraska $34,990
Nevada $36,710
New Hampshire $37,410
New Jersey $45,260
New Mexico $37,350
New York $42,310
North Carolina $35,970
North Dakota $43,090
Ohio $35,900
Oklahoma $35,420
Oregon $39,130
Pennsylvania $37,340
Rhode Island $43,100
South Carolina $35,700
South Dakota $32,570
Tennessee $33,940
Texas $36,590
Utah $33,500
Vermont $42,350
Virginia $41,060
Washington $40,400
West Virginia $33,350
Wisconsin $38,400
Wyoming $37,850

What Tools do Bill and Account Collectors Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Word processing software
  • SAP
  • Spreadsheet software
  • Microsoft Dynamics
  • Intuit QuickBooks
  • MEDITECH software
  • Oracle JD Edwards EnterpriseOne
  • LexisNexis
  • Medical procedure coding software
  • Microsoft Dynamics GP
  • Sage 50 Accounting
  • Healthcare common procedure coding system HCPCS
  • NetSuite ERP
  • Medical condition coding software

How do I Become a Bill Collector?

What education or degrees do I need to become a Bill and Account Collector?

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How many years of work experience do I need?

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Where Bill and Account Collectors Are Employed

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The table below shows the approximate number of Bill and Account Collectors employed by various industries.

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Similar Careers

Are you already one of the many Bill and Account Collector in the United States? If you’re thinking about changing careers, these fields are worth exploring:

References:

Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic

More about our data sources and methodologies.

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