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Bill and Account Collector

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What Does it Take to Be a Bill and Account Collector?

Job Description & Duties Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Daily Life Of a Bill Collector

  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Record information about financial status of customers and status of collection efforts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Receive payments and post amounts paid to customer accounts.

Qualities of a Bill Collector

When polled, Bill and Account Collectors say the following skills are most frequently used in their jobs:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Persuasion: Persuading others to change their minds or behavior.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Bill Collector Jobs

  • Credit Coordinator
  • Accounts Receivable Specialist (AR Specialist)
  • Account Representative
  • Account Service Representative
  • Insurance Collector

Are There Job Opportunities for Bill and Account Collectors?

In 2016, there was an estimated number of 305,700 jobs in the United States for Bill and Account Collector. There is little to no growth in job opportunities for Bill and Account Collector. The BLS estimates 30,200 yearly job openings in this field.

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The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.

What is the Average Salary of a Bill Collector

The typical yearly salary for Bill and Account Collectors is somewhere between $24,620 and $55,360.

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Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.

How much do Bill and Account Collectors make in different U.S. states?

State Annual Mean Salary
Alabama $35,570
Alaska $45,540
Arizona $36,430
Arkansas $32,120
California $44,340
Colorado $40,730
Connecticut $45,360
Delaware $39,190
District of Columbia $64,210
Florida $36,070
Georgia $37,180
Hawaii $41,540
Idaho $36,270
Illinois $38,610
Indiana $35,230
Iowa $35,450
Kansas $33,640
Kentucky $36,650
Louisiana $33,170
Maine $36,330
Maryland $42,950
Massachusetts $45,810
Michigan $39,800
Minnesota $39,780
Mississippi $33,440
Missouri $35,150
Montana $35,570
Nebraska $34,990
Nevada $36,710
New Hampshire $37,410
New Jersey $45,260
New Mexico $37,350
New York $42,310
North Carolina $35,970
North Dakota $43,090
Ohio $35,900
Oklahoma $35,420
Oregon $39,130
Pennsylvania $37,340
Rhode Island $43,100
South Carolina $35,700
South Dakota $32,570
Tennessee $33,940
Texas $36,590
Utah $33,500
Vermont $42,350
Virginia $41,060
Washington $40,400
West Virginia $33,350
Wisconsin $38,400
Wyoming $37,850

What Tools & Technology do Bill and Account Collectors Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Word processing software
  • SAP
  • Spreadsheet software
  • Microsoft Dynamics
  • Intuit QuickBooks
  • MEDITECH software
  • Oracle JD Edwards EnterpriseOne
  • LexisNexis
  • Medical procedure coding software
  • Microsoft Dynamics GP
  • Sage 50 Accounting
  • Healthcare common procedure coding system HCPCS
  • NetSuite ERP
  • Medical condition coding software

How do I Become a Bill Collector?

Individuals working as a Bill and Account Collector have obtained the following education levels:

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How many years of work experience do I need?

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Where Bill and Account Collectors Work

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Bill and Account Collectors work in the following industries:

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Other Jobs You May be Interested In

Are you already one of the many Bill and Account Collector in the United States? If you’re thinking about changing careers, these fields are worth exploring:

References:

Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic

More about our data sources and methodologies.

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