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Bill and Account Collector

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What Does it Take to Be a Bill and Account Collector?

Career Description Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Life As a Bill Collector

  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Answer customer questions regarding problems with their accounts.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Bill Collector Needed Skills

Bill and Account Collectors state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Persuasion: Persuading others to change their minds or behavior.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Account Receivable Associate
  • Collector
  • Credit Collections Manager
  • Bad Credit Collector
  • Credit Coordinator

Are There Job Opportunities for Bill and Account Collectors?

There were about 305,700 jobs for Bill and Account Collector in 2016 (in the United States). There is little to no growth in job opportunities for Bill and Account Collector. The BLS estimates 30,200 yearly job openings in this field.

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The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.

Average Bill and Account Collectors Salary

The typical yearly salary for Bill and Account Collectors is somewhere between $24,620 and $55,360.

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Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.

How much do Bill and Account Collectors make in each U.S. state?

State Annual Mean Salary
Alabama $35,570
Alaska $45,540
Arizona $36,430
Arkansas $32,120
California $44,340
Colorado $40,730
Connecticut $45,360
Delaware $39,190
District of Columbia $64,210
Florida $36,070
Georgia $37,180
Hawaii $41,540
Idaho $36,270
Illinois $38,610
Indiana $35,230
Iowa $35,450
Kansas $33,640
Kentucky $36,650
Louisiana $33,170
Maine $36,330
Maryland $42,950
Massachusetts $45,810
Michigan $39,800
Minnesota $39,780
Mississippi $33,440
Missouri $35,150
Montana $35,570
Nebraska $34,990
Nevada $36,710
New Hampshire $37,410
New Jersey $45,260
New Mexico $37,350
New York $42,310
North Carolina $35,970
North Dakota $43,090
Ohio $35,900
Oklahoma $35,420
Oregon $39,130
Pennsylvania $37,340
Rhode Island $43,100
South Carolina $35,700
South Dakota $32,570
Tennessee $33,940
Texas $36,590
Utah $33,500
Vermont $42,350
Virginia $41,060
Washington $40,400
West Virginia $33,350
Wisconsin $38,400
Wyoming $37,850

Tools & Technologies Used by Bill and Account Collectors

Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Word processing software
  • SAP
  • Spreadsheet software
  • Microsoft Dynamics
  • Intuit QuickBooks
  • MEDITECH software
  • Oracle JD Edwards EnterpriseOne
  • LexisNexis
  • Medical procedure coding software
  • Microsoft Dynamics GP
  • Sage 50 Accounting
  • Healthcare common procedure coding system HCPCS
  • NetSuite ERP
  • Medical condition coding software

How do I Become a Bill Collector?

What education or degrees do I need to become a Bill and Account Collector?

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What work experience do I need to become a Bill Collector?

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Bill and Account Collectors Sector

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The table below shows some of the most common industries where those employed in this career field work.

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Career changers with experience as a Bill and Account Collector sometimes find work in one of the following fields:

References:

Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic

More about our data sources and methodologies.

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