All About Bill and Account Collectors
Example of Bill Collector Job Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
What Do Bill and Account Collectors Do On a Daily Basis?
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Receive payments and post amounts paid to customer accounts.
Bill Collector Skills
Bill and Account Collectors state the following job skills are important in their day-to-day work.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Persuasion: Persuading others to change their minds or behavior.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Types of Bill Collector Jobs
- Payment Collector
- Car Repossessor
- Patient Account Representative
- Credit Collections Manager
- Collections Officer
Job Opportunities for Bill and Account Collectors
In 2016, there was an estimated number of 305,700 jobs in the United States for Bill and Account Collector. There is little to no growth in job opportunities for Bill and Account Collector. Due to new job openings and attrition, there will be an average of 30,200 job openings in this field each year.
The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.
Bill Collector Salary
Bill and Account Collectors make between $24,620 and $55,360 a year.
Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.
Below is a list of the median annual salaries for Bill and Account Collectors in different U.S. states.
|State||Annual Mean Salary|
|District of Columbia||$64,210|
What Tools do Bill and Account Collectors Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Word processing software
- Spreadsheet software
- Microsoft Dynamics
- Intuit QuickBooks
- MEDITECH software
- Oracle JD Edwards EnterpriseOne
- Medical procedure coding software
- Microsoft Dynamics GP
- Sage 50 Accounting
- Healthcare common procedure coding system HCPCS
- NetSuite ERP
- Medical condition coding software
How do I Become a Bill Collector?
What education or degrees do I need to become a Bill and Account Collector?
How many years of work experience do I need?
Where Bill and Account Collectors Are Employed
The table below shows the approximate number of Bill and Account Collectors employed by various industries.
Are you already one of the many Bill and Account Collector in the United States? If you’re thinking about changing careers, these fields are worth exploring:
Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic
More about our data sources and methodologies.
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