---

Correspondence Clerks in North Carolina

Considering working as a Correspondence Clerks in North Carolina? Here’s what you need to know. Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

What do Correspondence Clerks Make in North Carolina?

The correspondence clerks working in North Carolina, the typical annual salary is $42,580 per year (or about $20.47/hour).Annual wages span from $35,800 at the 10th percentile to $64,440 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$35,800	$17.21
25th percentile	$39,890	$19.18
Median (50th)	$42,580	$20.47
75th percentile	$46,500	$22.36
90th percentile	$64,440	$30.98

The location quotient — a measure of how concentrated this occupation is in North Carolina compared to the national average — is 0.27, meaning fewer correspondence clerks per worker than the national average.

National Wage Comparison

Nationally, correspondence clerks earn a median of $50,840 per year ($24.44/hour), below the North Carolina median.

Employment Outlook

National employment for 1,455,119 correspondence clerks across the United States. In North Carolina alone, about 50 people work in this role. That trails the typical state, which employs around 100 correspondence clerks.

Top States for Correspondence Clerks Employment

These states have the highest employment of correspondence clerks work.

State	Number Employed
Texas	1,540
New York	600
California	340
South Carolina	200
Pennsylvania	180
Georgia	170
Florida	150
Tennessee	120
Indiana	110
Michigan	110
Louisiana	100
Oregon	90
Utah	90
Iowa	80
Missouri	70
Nebraska	60
Maryland	50
Maine	50
North Carolina	50
Idaho	40

Highest-Paying States for Correspondence Clerks

These states pay the most for correspondence clerks.

State	Annual Median Salary
Connecticut	$55,580
Minnesota	$53,350
California	$53,060
Oregon	$52,000
Ohio	$48,890
Idaho	$48,270
Nebraska	$48,140
Illinois	$47,990
Maine	$47,750
New York	$47,660

Skills

Top correspondence clerks skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Key abilities for correspondence clerks, rated on an importance scale of 0 to 5:

Daily Tasks

Correspondence Clerks typically:

• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Route correspondence to other departments for reply.
• Ensure that money collected is properly recorded and secured.
• Process orders for goods requested in correspondence.
• Present clear and concise explanations of governing rules and regulations.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Compute costs of records furnished to requesters, and write letters to obtain payment.

Work Activities

• Working with Computers
• Communicating with Supervisors, Peers, or Subordinates
• Getting Information
• Performing Administrative Activities
• Documenting/Recording Information
• Organizing, Planning, and Prioritizing Work
• Processing Information
• Establishing and Maintaining Interpersonal Relationships
• Communicating with People Outside the Organization
• Making Decisions and Solving Problems
• Identifying Objects, Actions, and Events
• Updating and Using Relevant Knowledge

Tools & Technology

Technologies frequently used: Hot technologies: Epic Systems, Microsoft Access In-demand technologies: Epic Systems

Related Careers

Other careers like correspondence clerks include:

• Document Management Specialists
• Court Reporters and Simultaneous Captioners
• Bill and Account Collectors
• Billing and Posting Clerks
• Bookkeeping, Accounting, and Auditing Clerks
• Payroll and Timekeeping Clerks

Also Known As

Authorization Coordinator, Authorization Representative (Authorization Rep), Authorization Specialist, Authorization and Referral Coordinator, Chargeback Specialist, Claims Correspondence Clerk, Collections Correspondent, Commercial Correspondent, Correspondence Analyst, Correspondence Clerk, Correspondence Coordinator, Correspondence Dictator, Correspondence Renew Clerk, Correspondence Representative (Correspondence Rep), Correspondence Review Clerk.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-4021.00