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What Do Telemarketer Do?
Job Description: Solicit donations or orders for goods or services over the telephone.
Life As a Telemarketer
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Maintain records of contacts, accounts, and orders.
- Conduct client or market surveys to obtain information about potential customers.
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What Every Telemarketer Should Know
These are the skills Telemarketers say are the most useful in their careers:
Speaking: Talking to others to convey information effectively.
Persuasion: Persuading others to change their minds or behavior.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Related Job Titles for this Occupation:
- Business Development Representative
- Outbound Telemarketer
- Telephone Service Representative (TSR)
- Telemarketing Representative
- Marketing Processor
Is There Going to be Demand for Telemarketers?
In 2016, there was an estimated number of 216,600 jobs in the United States for Telemarketer. There is little to no growth in job opportunities for Telemarketer. Due to new job openings and attrition, there will be an average of 33,300 job openings in this field each year.
The states with the most job growth for Telemarketer are Washington, Nevada, and Tennessee. Watch out if you plan on working in North Dakota, Vermont, or South Dakota. These states have the worst job growth for this type of profession.
Do Telemarketers Make A Lot Of Money?
The typical yearly salary for Telemarketers is somewhere between $18,680 and $41,740.
Telemarketers who work in Washington, Massachusetts, or New Hampshire, make the highest salaries.
How much do Telemarketers make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $25,640 |
| Arizona | $29,780 |
| Arkansas | $22,440 |
| California | $31,880 |
| Colorado | $29,980 |
| Connecticut | $34,950 |
| Delaware | $30,000 |
| District of Columbia | $28,680 |
| Florida | $25,330 |
| Georgia | $24,780 |
| Hawaii | $25,620 |
| Idaho | $26,060 |
| Illinois | $29,840 |
| Indiana | $29,960 |
| Iowa | $27,510 |
| Kansas | $27,900 |
| Kentucky | $28,120 |
| Louisiana | $29,960 |
| Maine | $30,550 |
| Maryland | $30,040 |
| Massachusetts | $42,270 |
| Michigan | $28,480 |
| Minnesota | $33,400 |
| Mississippi | $29,480 |
| Missouri | $25,940 |
| Montana | $24,090 |
| Nebraska | $26,800 |
| Nevada | $29,580 |
| New Hampshire | $38,250 |
| New Jersey | $30,120 |
| New Mexico | $26,200 |
| New York | $31,790 |
| North Carolina | $26,810 |
| North Dakota | $23,570 |
| Ohio | $25,670 |
| Oklahoma | $27,230 |
| Oregon | $31,930 |
| Pennsylvania | $27,380 |
| Rhode Island | $31,620 |
| South Carolina | $28,440 |
| Tennessee | $25,040 |
| Texas | $29,400 |
| Utah | $33,040 |
| Virginia | $27,060 |
| Washington | $37,020 |
| West Virginia | $25,050 |
| Wisconsin | $33,470 |
Tools & Technologies Used by Telemarketers
Although they’re not necessarily needed for all jobs, the following technologies are used by many Telemarketers:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Dynamics
How do I Become a Telemarketer?
What education is needed to be a Telemarketer?
What work experience do I need to become a Telemarketer?
References:
More about our data sources and methodologies.
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