What is a Telemarketer?
Telemarketer Definition Solicit donations or orders for goods or services over the telephone.
Life As a Telemarketer
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
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What a Telemarketer Should Know
Below is a list of the skills most Telemarketers say are important on the job.
Speaking: Talking to others to convey information effectively.
Persuasion: Persuading others to change their minds or behavior.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Types of Telemarketer Jobs
- Sales Specialist
- Call Center Agent
- Customer Service Representative (CSR)
- Telephone Service Representative (TSR)
- Solicitor
Job Demand for Telemarketers
In 2016, there was an estimated number of 216,600 jobs in the United States for Telemarketer. There is little to no growth in job opportunities for Telemarketer. There will be an estimated 33,300 positions for Telemarketer per year.
The states with the most job growth for Telemarketer are Washington, Nevada, and Tennessee. Watch out if you plan on working in North Dakota, Vermont, or South Dakota. These states have the worst job growth for this type of profession.
Salary for a Telemarketer
The average yearly salary of a Telemarketer ranges between $18,680 and $41,740.
Telemarketers who work in Washington, Massachusetts, or New Hampshire, make the highest salaries.
How much do Telemarketers make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $25,640 |
| Arizona | $29,780 |
| Arkansas | $22,440 |
| California | $31,880 |
| Colorado | $29,980 |
| Connecticut | $34,950 |
| Delaware | $30,000 |
| District of Columbia | $28,680 |
| Florida | $25,330 |
| Georgia | $24,780 |
| Hawaii | $25,620 |
| Idaho | $26,060 |
| Illinois | $29,840 |
| Indiana | $29,960 |
| Iowa | $27,510 |
| Kansas | $27,900 |
| Kentucky | $28,120 |
| Louisiana | $29,960 |
| Maine | $30,550 |
| Maryland | $30,040 |
| Massachusetts | $42,270 |
| Michigan | $28,480 |
| Minnesota | $33,400 |
| Mississippi | $29,480 |
| Missouri | $25,940 |
| Montana | $24,090 |
| Nebraska | $26,800 |
| Nevada | $29,580 |
| New Hampshire | $38,250 |
| New Jersey | $30,120 |
| New Mexico | $26,200 |
| New York | $31,790 |
| North Carolina | $26,810 |
| North Dakota | $23,570 |
| Ohio | $25,670 |
| Oklahoma | $27,230 |
| Oregon | $31,930 |
| Pennsylvania | $27,380 |
| Rhode Island | $31,620 |
| South Carolina | $28,440 |
| Tennessee | $25,040 |
| Texas | $29,400 |
| Utah | $33,040 |
| Virginia | $27,060 |
| Washington | $37,020 |
| West Virginia | $25,050 |
| Wisconsin | $33,470 |
What Tools & Technology do Telemarketers Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Telemarketers:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Dynamics
Becoming a Telemarketer
What education is needed to be a Telemarketer?
How Long Does it Take to Become a Telemarketer?
Who Employs Telemarketers?
Below are examples of industries where Telemarketers work:
References:
More about our data sources and methodologies.
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