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Order Clerk

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What Do Order Clerk Do?

Position Description Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Daily Life Of an Order Clerk

  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Prepare invoices, shipping documents, and contracts.
  • Inspect outgoing work for compliance with customers' specifications.
  • Adjust inventory records to reflect product movement.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

What Every Order Clerk Should Know

Order Clerks state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Order Clerk

  • New Order Clerk
  • Order Tracer
  • Customer Care Representative (CCR)
  • Clerk
  • Sales Assistant

Order Clerk Employment Estimates

In 2016, there was an estimated number of 179,000 jobs in the United States for Order Clerk. There is little to no growth in job opportunities for Order Clerk. Due to new job openings and attrition, there will be an average of 19,400 job openings in this field each year.

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The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.

Average Order Clerks Salary

The average yearly salary of an Order Clerk ranges between $22,280 and $53,240.

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Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Order Clerks in different U.S. states.

State Annual Mean Salary
Alabama $30,900
Alaska $33,140
Arizona $32,560
Arkansas $32,070
California $38,160
Colorado $37,550
Connecticut $39,670
Delaware $35,220
District of Columbia $38,140
Florida $33,710
Georgia $34,410
Hawaii $36,550
Idaho $37,230
Illinois $35,360
Iowa $36,060
Kansas $32,030
Kentucky $29,040
Louisiana $29,610
Maine $30,990
Maryland $34,770
Massachusetts $39,380
Michigan $32,770
Minnesota $34,820
Mississippi $32,150
Missouri $34,510
Montana $28,700
Nebraska $31,090
Nevada $36,100
New Hampshire $36,210
New Jersey $37,950
New Mexico $32,740
New York $34,490
North Carolina $33,760
North Dakota $36,900
Ohio $33,560
Oklahoma $31,070
Oregon $35,980
Pennsylvania $32,670
Rhode Island $37,580
South Carolina $34,910
South Dakota $33,380
Tennessee $33,540
Texas $36,320
Utah $31,520
Vermont $37,560
Virginia $34,800
Washington $44,980
West Virginia $30,030
Wisconsin $35,840
Wyoming $39,960

What Tools do Order Clerks Use?

Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Microsoft Access
  • Data entry software
  • Email software
  • SAP
  • Adobe Systems Adobe Acrobat
  • Microsoft Dynamics
  • Intuit QuickBooks
  • Oracle JD Edwards EnterpriseOne
  • Corel WordPerfect Office Suite

How do I Become an Order Clerk?

What education or degrees do I need to become an Order Clerk?

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What work experience do I need to become an Order Clerk?

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Where do Order Clerks Work?

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Below are examples of industries where Order Clerks work:

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References:

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More about our data sources and methodologies.

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