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Order Clerk

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Life As an Order Clerk

Job Description & Duties Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

What Do Order Clerks Do On a Daily Basis?

  • Recommend type of packing or labeling needed on order.
  • File copies of orders received, or post orders on records.
  • Recommend merchandise or services that will meet customers’ needs.
  • Check inventory records to determine availability of requested merchandise.
  • Inspect outgoing work for compliance with customers’ specifications.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

What Skills Do You Need to Work as an Order Clerk?

When polled, Order Clerks say the following skills are most frequently used in their jobs:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Order Clerk Jobs

  • Fulfillment Associate
  • Blood Bank Order Control Clerk
  • Merchandise Processor
  • Auto Locator
  • Catalogue Clerk

Is There Going to be Demand for Order Clerks?

In 2016, there was an estimated number of 179,000 jobs in the United States for Order Clerk. There is little to no growth in job opportunities for Order Clerk. The BLS estimates 19,400 yearly job openings in this field.

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The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.

Order Clerk Average Salary

The typical yearly salary for Order Clerks is somewhere between $22,280 and $53,240.

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Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Order Clerks in different U.S. states.

State Annual Mean Salary
Alabama $30,900
Alaska $33,140
Arizona $32,560
Arkansas $32,070
California $38,160
Colorado $37,550
Connecticut $39,670
Delaware $35,220
District of Columbia $38,140
Florida $33,710
Georgia $34,410
Hawaii $36,550
Idaho $37,230
Illinois $35,360
Iowa $36,060
Kansas $32,030
Kentucky $29,040
Louisiana $29,610
Maine $30,990
Maryland $34,770
Massachusetts $39,380
Michigan $32,770
Minnesota $34,820
Mississippi $32,150
Missouri $34,510
Montana $28,700
Nebraska $31,090
Nevada $36,100
New Hampshire $36,210
New Jersey $37,950
New Mexico $32,740
New York $34,490
North Carolina $33,760
North Dakota $36,900
Ohio $33,560
Oklahoma $31,070
Oregon $35,980
Pennsylvania $32,670
Rhode Island $37,580
South Carolina $34,910
South Dakota $33,380
Tennessee $33,540
Texas $36,320
Utah $31,520
Vermont $37,560
Virginia $34,800
Washington $44,980
West Virginia $30,030
Wisconsin $35,840
Wyoming $39,960

What Tools & Technology do Order Clerks Use?

Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Microsoft Access
  • Data entry software
  • Email software
  • SAP
  • Adobe Systems Adobe Acrobat
  • Microsoft Dynamics
  • Intuit QuickBooks
  • Oracle JD Edwards EnterpriseOne
  • Corel WordPerfect Office Suite

How do I Become an Order Clerk?

What education is needed to be an Order Clerk?

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What work experience do I need to become an Order Clerk?

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Where Order Clerks Work

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The table below shows the approximate number of Order Clerks employed by various industries.

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References:

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More about our data sources and methodologies.

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