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Patient Representatives in Washington

Want to work as a Patient Representatives in Washington? Here’s what you need to know. All health technologists and technicians not listed separately.

What do Patient Representatives Make in Washington?

For patient representatives working in Washington, wages run about $59,960 per year (or about $28.83/hour).Pay can range from $45,310 at the 10th percentile to $104,250 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$45,310	$21.79
25th percentile	$48,970	$23.55
Median (50th)	$59,960	$28.83
75th percentile	$79,550	$38.24
90th percentile	$104,250	$50.12

The job concentration index in Washington compared to the national average — is 0.90.

National Wage Comparison

Nationally, patient representatives earn a median of $47,419 per year ($22.80/hour), exceeding the Washington median.

Employment Outlook

National employment for 3,215,162 patient representatives in the U.S.. In Washington alone, approximately 3,600 people work in this role. That’s more than the typical state, which employs around 1,980 patient representatives.

Top Washington Metros for Patient Representatives

These are the Washington metros with the most patient representatives in Washington.

Metro Area	Number Employed	Annual Median Salary
Seattle-Tacoma-Bellevue, WA	1,930	$59,970
Kennewick-Richland, WA	390	n/a
Spokane-Spokane Valley, WA	260	$55,720
Yakima, WA	120	$46,190
Olympia-Lacey-Tumwater, WA	100	$53,090
Bellingham, WA	90	$69,340
Wenatchee-East Wenatchee, WA	90	$53,480
Bremerton-Silverdale-Port Orchard, WA	50	$55,910
Longview-Kelso, WA	40	$60,060
Mount Vernon-Anacortes, WA	30	$61,090

Top States for Patient Representatives Employment

View the states that employ the most patient representatives work.

State	Number Employed
California	24,540
Texas	15,220
Florida	10,660
Pennsylvania	9,970
New York	8,660
Ohio	8,420
North Carolina	6,860
New Jersey	5,650
Missouri	5,560
Michigan	5,500
Georgia	5,280
Illinois	5,150
Massachusetts	4,420
Wisconsin	4,410
South Carolina	4,230
Virginia	3,750
Washington	3,600
Louisiana	3,330
Arizona	2,670
Indiana	2,640

Highest-Paying States for Patient Representatives

Where patient representatives earn the most: patient representatives.

State	Annual Median Salary
Wyoming	$65,560
Delaware	$64,860
Washington	$59,960
Kansas	$59,780
Maine	$58,820
California	$58,310
Oregon	$58,240
Massachusetts	$58,210
New York	$57,690
Hawaii	$56,260

Skills

Key patient representatives skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Top abilities for patient representatives, rated on an importance scale of 0 to 5:

Daily Tasks

Common tasks include:

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Refer patients to appropriate health care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
• Analyze patients' abilities to pay to determine charges on a sliding scale.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
• Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.

Work Activities

• Getting Information
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Assisting and Caring for Others
• Making Decisions and Solving Problems
• Documenting/Recording Information
• Evaluating Information to Determine Compliance with Standards
• Working with Computers
• Processing Information
• Organizing, Planning, and Prioritizing Work
• Updating and Using Relevant Knowledge
• Identifying Objects, Actions, and Events

Tools & Technology

Technologies frequently used: Hot technologies: eClinicalWorks EHR software, Epic Systems In-demand technologies: Epic Systems

What Major Will Prepare You For This Career?

Related college programs include:

• Allied Health Professions
• Allied Health Services
• Clinical/Medical Laboratory Science

Related Careers

Other careers like patient representatives include:

• Medical and Health Services Managers
• Health Informatics Specialists
• Mental Health Counselors
• Rehabilitation Counselors
• Child, Family, and School Social Workers
• Healthcare Social Workers

Also Known As

Access Representative, Admissions Coordinator, Admitting Clerk, Admitting Representative, Care Navigator, Case Manager, Clinical Liaison, Healthcare Registrar, Intake Specialist, Medicaid Service Coordinator (MSC), PCA (Patient Care Associate), PCT (Patient Care Technician), Patient Access Coordinator, Patient Access Representative, Patient Access Specialist.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 29-2099.08