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Patient Representatives in Ohio

Considering working as a Patient Representatives in Ohio? Here’s what the data says. All health technologists and technicians not listed separately.

What do Patient Representatives Make in Ohio?

The patient representatives working in Ohio, the typical annual salary is $46,730 per year (or roughly $22.47/hour).Pay can range from $36,050 at the 10th percentile to $78,920 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$36,050	$17.33
25th percentile	$38,690	$18.60
Median (50th)	$46,730	$22.47
75th percentile	$60,230	$28.96
90th percentile	$78,920	$37.94

The location quotient — a measure of how concentrated this occupation is in Ohio relative to the national average — is 1.35, indicating that patient representatives are more concentrated here than the national average.

National Wage Comparison

Nationally, patient representatives earn a median of $47,419 per year ($22.80/hour), below the Ohio median.

Employment Outlook

Nationally, total employment in this occupation is 3,215,162 patient representatives in the U.S.. In Ohio alone, around 8,420 people work in this role. That’s more than the typical state, which employs around 1,980 patient representatives.

Top Ohio Metros for Patient Representatives

The largest metro-area employers of patient representatives in Ohio.

Metro Area	Number Employed	Annual Median Salary
Cleveland, OH	1,980	$48,550
Columbus, OH	1,680	$44,950
Cincinnati, OH-KY-IN	1,190	$47,510
Dayton-Kettering-Beavercreek, OH	730	$46,400
Toledo, OH	510	$45,840
Akron, OH	410	$46,690
Canton-Massillon, OH	250	$42,850
Youngstown-Warren, OH	250	$46,270
Lima, OH	60	$48,670
Mansfield, OH	60	$45,240
Springfield, OH	50	$48,280
Sandusky, OH	40	$41,280

Top States for Patient Representatives Employment

These states have the highest employment of patient representatives work.

State	Number Employed
California	24,540
Texas	15,220
Florida	10,660
Pennsylvania	9,970
New York	8,660
Ohio	8,420
North Carolina	6,860
New Jersey	5,650
Missouri	5,560
Michigan	5,500
Georgia	5,280
Illinois	5,150
Massachusetts	4,420
Wisconsin	4,410
South Carolina	4,230
Virginia	3,750
Washington	3,600
Louisiana	3,330
Arizona	2,670
Indiana	2,640

Highest-Paying States for Patient Representatives

The highest-paying states for patient representatives.

State	Annual Median Salary
Wyoming	$65,560
Delaware	$64,860
Washington	$59,960
Kansas	$59,780
Maine	$58,820
California	$58,310
Oregon	$58,240
Massachusetts	$58,210
New York	$57,690
Hawaii	$56,260

Skills

Top patient representatives skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Top abilities for patient representatives, rated on an importance scale of 0 to 5:

Daily Tasks

Common tasks include:

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Refer patients to appropriate health care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
• Analyze patients' abilities to pay to determine charges on a sliding scale.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
• Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.

Work Activities

• Getting Information
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Assisting and Caring for Others
• Making Decisions and Solving Problems
• Documenting/Recording Information
• Evaluating Information to Determine Compliance with Standards
• Working with Computers
• Processing Information
• Organizing, Planning, and Prioritizing Work
• Updating and Using Relevant Knowledge
• Identifying Objects, Actions, and Events

Tools & Technology

Technologies frequently used: Hot technologies: eClinicalWorks EHR software, Epic Systems In-demand technologies: Epic Systems

What Major Will Prepare You For This Career?

Programs that train for this career include:

• Allied Health Professions
• Allied Health Services
• Clinical/Medical Laboratory Science

Related Careers

Related occupations to patient representatives include:

• Medical and Health Services Managers
• Health Informatics Specialists
• Mental Health Counselors
• Rehabilitation Counselors
• Child, Family, and School Social Workers
• Healthcare Social Workers

Also Known As

Access Representative, Admissions Coordinator, Admitting Clerk, Admitting Representative, Care Navigator, Case Manager, Clinical Liaison, Healthcare Registrar, Intake Specialist, Medicaid Service Coordinator (MSC), PCA (Patient Care Associate), PCT (Patient Care Technician), Patient Access Coordinator, Patient Access Representative, Patient Access Specialist.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 29-2099.08