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Patient Representatives in Massachusetts
Thinking about a career as a Patient Representatives in Massachusetts? Here’s what the data says. All health technologists and technicians not listed separately.
What do Patient Representatives Make in Massachusetts?
For a patient representatives working in Massachusetts, wages run about $58,210 per year (or about $27.99/hour).Pay can range from $43,460 at the 10th percentile to $81,000 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $43,460 | $20.89 |
| 25th percentile | $47,480 | $22.83 |
| Median (50th) | $58,210 | $27.99 |
| 75th percentile | $68,770 | $33.06 |
| 90th percentile | $81,000 | $38.94 |
The job concentration index in Massachusetts nationwide is 1.08.
National Wage Comparison
Nationally, patient representatives earn a median of $47,419 per year ($22.80/hour), exceeding the Massachusetts median.
Employment Outlook
Nationally, total employment in this occupation is 3,215,162 patient representatives nationwide. In Massachusetts alone, about 4,420 people work in this role. That puts the state above the typical state, which employs around 1,980 patient representatives.
Top Massachusetts Metros for Patient Representatives
The largest metro-area employers of patient representatives in Massachusetts.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | 3,180 | $59,190 |
| Worcester, MA | 780 | $51,130 |
| Springfield, MA | 190 | $50,300 |
| Barnstable Town, MA | 70 | $48,000 |
| Amherst Town-Northampton, MA | 30 | $50,360 |
| Pittsfield, MA | 30 | n/a |
Top States for Patient Representatives Employment
These states have the highest employment of patient representatives work.
| State | Number Employed |
|---|---|
| California | 24,540 |
| Texas | 15,220 |
| Florida | 10,660 |
| Pennsylvania | 9,970 |
| New York | 8,660 |
| Ohio | 8,420 |
| North Carolina | 6,860 |
| New Jersey | 5,650 |
| Missouri | 5,560 |
| Michigan | 5,500 |
| Georgia | 5,280 |
| Illinois | 5,150 |
| Massachusetts | 4,420 |
| Wisconsin | 4,410 |
| South Carolina | 4,230 |
| Virginia | 3,750 |
| Washington | 3,600 |
| Louisiana | 3,330 |
| Arizona | 2,670 |
| Indiana | 2,640 |
Highest-Paying States for Patient Representatives
Where patient representatives earn the most: patient representatives.
| State | Annual Median Salary |
|---|---|
| Wyoming | $65,560 |
| Delaware | $64,860 |
| Washington | $59,960 |
| Kansas | $59,780 |
| Maine | $58,820 |
| California | $58,310 |
| Oregon | $58,240 |
| Massachusetts | $58,210 |
| New York | $57,690 |
| Hawaii | $56,260 |
Skills
Top patient representatives skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Top abilities for patient representatives, rated on an importance scale of 0 to 5:
Daily Tasks
Day-to-day, patient representatives typically:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Work Activities
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Making Decisions and Solving Problems
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Working with Computers
- Processing Information
- Organizing, Planning, and Prioritizing Work
- Updating and Using Relevant Knowledge
- Identifying Objects, Actions, and Events
Tools & Technology
Software and systems commonly involved: Hot technologies: eClinicalWorks EHR software, Epic Systems In-demand technologies: Epic Systems
What Major Will Prepare You For This Career?
Several college majors map to this occupation:
Related Careers
Other careers like patient representatives include:
- Medical and Health Services Managers
- Health Informatics Specialists
- Mental Health Counselors
- Rehabilitation Counselors
- Child, Family, and School Social Workers
- Healthcare Social Workers
Also Known As
Access Representative, Admissions Coordinator, Admitting Clerk, Admitting Representative, Care Navigator, Case Manager, Clinical Liaison, Healthcare Registrar, Intake Specialist, Medicaid Service Coordinator (MSC), PCA (Patient Care Associate), PCT (Patient Care Technician), Patient Access Coordinator, Patient Access Representative, Patient Access Specialist.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 29-2099.08
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