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What Do Patient Representative Do?

Patient Representative Example Assist patients in obtaining services, understanding policies and making health care decisions.

List of Patient Representative Job Duties

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Interview patients or their representatives to identify problems relating to care.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Qualities of a Patient Representative

These are the skills Patient Representatives say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Service Orientation: Actively looking for ways to help people.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion: Persuading others to change their minds or behavior.

Types of Patient Representative

  • Admitting Representative
  • Patient Access Specialist
  • Patient Account Representative
  • Patient Relations Manager
  • Patient Resource Coordinator

Patient Representative Employment Estimates

There were about 2,784,500 jobs for Patient Representative in 2016 (in the United States). New jobs are being produced at a rate of 4.9% which is below the national average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representative by 2026. There will be an estimated 373,500 positions for Patient Representative per year.

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The states with the most job growth for Patient Representative are Utah, Nevada, and Colorado. Watch out if you plan on working in Maine, Minnesota, or Massachusetts. These states have the worst job growth for this type of profession.

How Much Does a Patient Representative Make?

The typical yearly salary for Patient Representatives is somewhere between $22,140 and $55,310.

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Patient Representatives who work in District of Columbia, Massachusetts, or Connecticut, make the highest salaries.

How much do Patient Representatives make in different U.S. states?

State Annual Mean Salary
Alabama $33,580
Alaska $39,300
Arizona $34,570
Arkansas $32,350
California $41,850
Colorado $37,390
Connecticut $41,160
Delaware $38,060
District of Columbia $46,880
Florida $33,730
Georgia $35,130
Hawaii $38,670
Idaho $32,390
Illinois $37,840
Indiana $36,200
Iowa $37,400
Kansas $35,330
Kentucky $32,230
Louisiana $32,440
Maine $34,950
Maryland $37,720
Massachusetts $43,620
Michigan $36,650
Minnesota $39,690
Mississippi $28,210
Missouri $35,020
Montana $34,910
Nebraska $35,730
Nevada $33,690
New Hampshire $38,930
New Jersey $40,330
New Mexico $31,380
New York $40,830
North Carolina $34,690
North Dakota $37,910
Ohio $35,980
Oklahoma $32,790
Oregon $37,570
Pennsylvania $37,000
Rhode Island $38,970
South Carolina $32,320
South Dakota $31,150
Tennessee $34,420
Texas $33,770
Utah $33,790
Vermont $37,760
Virginia $35,030
Washington $40,820
West Virginia $31,730
Wisconsin $37,850
Wyoming $36,400

Tools & Technologies Used by Patient Representatives

Below is a list of the types of tools and technologies that Patient Representatives may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Microsoft Access
  • Data entry software
  • Word processing software
  • Microsoft Windows
  • Spreadsheet software
  • Database software
  • Microsoft Dynamics
  • IBM Notes
  • Google Docs
  • MEDITECH software
  • Scheduling software
  • Medical procedure coding software
  • Epic Systems
  • Healthcare common procedure coding system HCPCS

Becoming a Patient Representative

Education needed to be a Patient Representative:

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What work experience do I need to become a Patient Representative?

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Patient Representatives Sector

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The table below shows the approximate number of Patient Representatives employed by various industries.

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You May Also Be Interested In…

Those interested in being a Patient Representative may also be interested in:

Career changers with experience as a Patient Representative sometimes find work in one of the following fields:

References:

Image Credit: Jace Armstrong via public domain

More about our data sources and methodologies.

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