What Do Patient Representative Do?
Example of Patient Representative Job Assist patients in obtaining services, understanding policies and making health care decisions.
A Day in the Life of a Patient Representative
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Provide consultation or training to volunteers or staff on topics such as guest relations, patients’ rights, or medical issues.
- Teach patients to use home health care equipment.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Analyze patients’ abilities to pay to determine charges on a sliding scale.
Things a Patient Representative Should Know How to Do
Below is a list of the skills most Patient Representatives say are important on the job.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Service Orientation: Actively looking for ways to help people.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion: Persuading others to change their minds or behavior.
Other Patient Representative Job Titles
- Patient Ombudsperson
- Patient Relations Representative (PRR)
- Patient Service Specialist
- Patient Coordinator
- Patient Account Representative
Is There Job Demand for Patient Representatives?
In the United States, there were 2,784,500 jobs for Patient Representative in 2016. New jobs are being produced at a rate of 4.9% which is below the national average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representative by 2026. The BLS estimates 373,500 yearly job openings in this field.
The states with the most job growth for Patient Representative are Utah, Nevada, and Colorado. Watch out if you plan on working in Maine, Minnesota, or Massachusetts. These states have the worst job growth for this type of profession.
How Much Does a Patient Representative Make?
The typical yearly salary for Patient Representatives is somewhere between $22,140 and $55,310.
Patient Representatives who work in District of Columbia, Massachusetts, or Connecticut, make the highest salaries.
Below is a list of the median annual salaries for Patient Representatives in different U.S. states.
|State||Annual Mean Salary|
|District of Columbia||$46,880|
Tools & Technologies Used by Patient Representatives
Although they’re not necessarily needed for all jobs, the following technologies are used by many Patient Representatives:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Word processing software
- Microsoft Windows
- Spreadsheet software
- Database software
- Microsoft Dynamics
- IBM Notes
- Google Docs
- MEDITECH software
- Scheduling software
- Medical procedure coding software
- Epic Systems
- Healthcare common procedure coding system HCPCS
How to Become a Patient Representative
Are there Patient Representatives education requirements?
What work experience do I need to become a Patient Representative?
Patient Representatives Sector
The table below shows the approximate number of Patient Representatives employed by various industries.
Other Jobs You May be Interested In
Those thinking about becoming a Patient Representative might also be interested in the following careers:
- Special Education Teachers, Middle School
- Child, Family, and School Social Workers
- Preschool Teachers, Except Special Education
Career changers with experience as a Patient Representative sometimes find work in one of the following fields:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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