What You Need to Know About Patient Representative
Job Description & Duties Assist patients in obtaining services, understanding policies and making health care decisions.
List of Patient Representative Job Duties
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Collect and report data on topics such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Teach patients to use home health care equipment.
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Patient Representative Required Skills
Below is a list of the skills most Patient Representatives say are important on the job.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Service Orientation: Actively looking for ways to help people.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion: Persuading others to change their minds or behavior.
Related Job Titles for this Occupation:
- Patient Services Coordinator
- Patient Service Specialist
- Patient Representative
- Patient Ombudsperson
- Case Manager
Is There Going to be Demand for Patient Representatives?
In the United States, there were 2,784,500 jobs for Patient Representative in 2016. New jobs are being produced at a rate of 4.9% which is below the national average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representative by 2026. The BLS estimates 373,500 yearly job openings in this field.
The states with the most job growth for Patient Representative are Utah, Nevada, and Colorado. Watch out if you plan on working in Maine, Minnesota, or Massachusetts. These states have the worst job growth for this type of profession.
Patient Representative Salary
Patient Representatives make between $22,140 and $55,310 a year.
Patient Representatives who work in District of Columbia, Massachusetts, or Connecticut, make the highest salaries.
How much do Patient Representatives make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $33,580 |
| Alaska | $39,300 |
| Arizona | $34,570 |
| Arkansas | $32,350 |
| California | $41,850 |
| Colorado | $37,390 |
| Connecticut | $41,160 |
| Delaware | $38,060 |
| District of Columbia | $46,880 |
| Florida | $33,730 |
| Georgia | $35,130 |
| Hawaii | $38,670 |
| Idaho | $32,390 |
| Illinois | $37,840 |
| Indiana | $36,200 |
| Iowa | $37,400 |
| Kansas | $35,330 |
| Kentucky | $32,230 |
| Louisiana | $32,440 |
| Maine | $34,950 |
| Maryland | $37,720 |
| Massachusetts | $43,620 |
| Michigan | $36,650 |
| Minnesota | $39,690 |
| Mississippi | $28,210 |
| Missouri | $35,020 |
| Montana | $34,910 |
| Nebraska | $35,730 |
| Nevada | $33,690 |
| New Hampshire | $38,930 |
| New Jersey | $40,330 |
| New Mexico | $31,380 |
| New York | $40,830 |
| North Carolina | $34,690 |
| North Dakota | $37,910 |
| Ohio | $35,980 |
| Oklahoma | $32,790 |
| Oregon | $37,570 |
| Pennsylvania | $37,000 |
| Rhode Island | $38,970 |
| South Carolina | $32,320 |
| South Dakota | $31,150 |
| Tennessee | $34,420 |
| Texas | $33,770 |
| Utah | $33,790 |
| Vermont | $37,760 |
| Virginia | $35,030 |
| Washington | $40,820 |
| West Virginia | $31,730 |
| Wisconsin | $37,850 |
| Wyoming | $36,400 |
Tools & Technologies Used by Patient Representatives
Although they’re not necessarily needed for all jobs, the following technologies are used by many Patient Representatives:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Word processing software
- Microsoft Windows
- Spreadsheet software
- Database software
- Microsoft Dynamics
- IBM Notes
- Google Docs
- MEDITECH software
- Scheduling software
- Medical procedure coding software
- Epic Systems
- Healthcare common procedure coding system HCPCS
Becoming a Patient Representative
What education is needed to be a Patient Representative?
How many years of work experience do I need?
Who Employs Patient Representatives?
The table below shows the approximate number of Patient Representatives employed by various industries.
Similar Careers
Those interested in being a Patient Representative may also be interested in:
- Special Education Teachers, Middle School
- Child, Family, and School Social Workers
- Preschool Teachers, Except Special Education
Those who work as a Patient Representative sometimes switch careers to one of these choices:
References:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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