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First-Line Supervisors of Gambling Services Workers: Career Profile
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What Tasks Do First-Line Supervisors of Gambling Services Workers Do?
The core tasks performed by first-line supervisors of gambling services workers cover:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
What First-Line Supervisors of Gambling Services Workers Need to Know
Top first-line supervisors of gambling services workers rely on a mix of skills and domain knowledge.
Top Skills
The abilities most important for this role, rated on an importance scale of 0 to 5:
Core Knowledge
Related Job Titles
Common job titles for this role include:
- Blackjack Pit Boss
- Blackjack Supervisor
- Cage Supervisor
- Cardroom Manager
- Cardroom Supervisor
- Casino Floor Runner
- Casino Floor Supervisor
- Casino Floorperson
Employment and Demand
There are about 162,254 first-line supervisors of gambling services workers working in the United States today. Demand is forecast to grow by +2.8% over the projection horizon.
Salary for First-Line Supervisors of Gambling Services Workers
| Statistic | Value |
|---|---|
| Annual median | $38,996 |
| Hourly median | $18.75 |
| 10th percentile | $24,260 |
| 25th percentile | $31,628 |
| 75th percentile | $46,364 |
| 90th percentile | $53,732 |
Compensation varies based on experience, location, and industry.
First-Line Supervisors of Gambling Services Workers Salary by State
| State | Annual median salary |
|---|---|
| Washington | $75,750 |
| New York | $72,330 |
| Maryland | $71,000 |
| Alaska | $70,820 |
| Arizona | $65,580 |
| Colorado | $65,330 |
| California | $64,320 |
| Rhode Island | $63,580 |
| Nevada | $62,940 |
| Pennsylvania | $62,250 |
| New Jersey | $61,900 |
| Oregon | $61,720 |
| Missouri | $61,060 |
| Delaware | $60,500 |
| Indiana | $60,220 |
| Michigan | $60,080 |
| Florida | $59,200 |
| New Mexico | $58,280 |
| Ohio | $57,930 |
| Mississippi | $56,840 |
| West Virginia | $55,970 |
| Kentucky | $54,580 |
| Oklahoma | $54,170 |
| Wisconsin | $53,950 |
| Louisiana | $53,140 |
| New Hampshire | $51,910 |
| Illinois | $51,550 |
| Kansas | $50,580 |
| Iowa | $50,510 |
| Alabama | $49,510 |
| Texas | $48,780 |
| Minnesota | $47,380 |
| South Dakota | $45,690 |
| North Dakota | $39,580 |
| South Carolina | $37,090 |
| Nebraska | $35,270 |
| Puerto Rico | $33,990 |
| Montana | $33,530 |
Pay by U.S. Region
Compensation for first-line supervisors of gambling services workers vary by region. Top regions by median wage:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Middle Atlantic | $65,655 | 13.4% | 1.18 |
| Far Western US | $64,535 | 40.3% | 13.22 |
| Great Lakes | $57,769 | 10.3% | 0.97 |
| Southwest | $57,588 | 8.0% | 2.81 |
| Southeast | $56,209 | 12.4% | 2.46 |
| Plains States | $49,923 | 8.2% | 1.28 |
| Rocky Mountains | $40,596 | 4.0% | 7.18 |
| Other U.S. Territories | $33,990 | 1.7% | 2.71 |
Top Metro Areas
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Seattle-Tacoma-Bellevue, WA | WA | $78,210 | 430 |
| Bremerton-Silverdale-Port Orchard, WA | WA | $74,290 | 40 |
| Sacramento-Roseville-Folsom, CA | CA | $73,780 | 460 |
| San Diego-Chula Vista-Carlsbad, CA | CA | $72,640 | 490 |
| San Jose-Sunnyvale-Santa Clara, CA | CA | $68,970 | 30 |
| Bellingham, WA | WA | $67,590 | |
| Denver-Aurora-Centennial, CO | CO | $67,350 | 160 |
| Fresno, CA | CA | $65,120 | 120 |
Which Industries Hire First-Line Supervisors of Gambling Services Workers
The bulk of first-line supervisors of gambling services workers are concentrated in the following sectors:
| Industry | Employment | Median annual wage |
|---|---|---|
| Accommodation and Food Services | 13,900 | $63,120 |
| Arts, Entertainment, and Recreation | 10,740 | $60,220 |
| Other Services (except Public Administration) | 370 | $41,650 |
| Administrative and Support and Waste Management and Remediation Services | 60 | $54,210 |
| Health Care and Social Assistance | 60 | $78,050 |
First-Line Supervisors of Gambling Services Workers work in the following industries:
Software First-Line Supervisors of Gambling Services Workers Use
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Project management software: Microsoft Project (hot technology)
- Word processing software: Microsoft Word (hot technology)
Work Environment
The work environment for first-line supervisors of gambling services workers tends to involve the following characteristics:
- Deal With External Customers or the Public in General
- Contact With Others
- Indoors, Environmentally Controlled
- Work With or Contribute to a Work Group or Team
Getting Started in This Career
Typical first-line supervisors of gambling services workers positions require a high school diploma or equivalent as the typical entry-level education. This career aligns with Some Preparation Needed (Job Zone 2), indicating the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Gambling Managers (Primary-Short)
- First-Line Supervisors of Security Workers (Supplemental)
- Gambling Surveillance Officers and Gambling Investigators (Primary-Long)
- First-Line Supervisors of Food Preparation and Serving Workers (Supplemental)
- First-Line Supervisors of Housekeeping and Janitorial Workers (Supplemental)
- Gambling Dealers (Primary-Short)
- Gambling and Sports Book Writers and Runners (Primary-Short)
- Amusement and Recreation Attendants (Supplemental)
Degree Programs
Aspiring first-line supervisors of gambling services workers typically earn programs in:
Personal and Culinary Services
2 programs across 1 majors
References
This profile draws on the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 39-1013.00 (First-Line Supervisors of Gambling Services Workers).
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