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Gaming Surveillance Officer or Gaming Investigator

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Life As a Gaming Surveillance Officer or Gaming Investigator

Job Description & Duties Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

A Day in the Life of a Gaming Surveillance Officer or Gaming Investigator

  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Supervise or train surveillance observers.
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Act as oversight or security agents for management or customers.

Skills Needed to be a Gaming Surveillance Officer or Gaming Investigator

When polled, Gaming Surveillance Officers and Gaming Investigators say the following skills are most frequently used in their jobs:

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking: Talking to others to convey information effectively.

Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

  • Gaming Commissioner
  • Surveillance Operator
  • Security Guard
  • Casino Investigator
  • Surveillance Inspector

What Kind of Gaming Surveillance Officer or Gaming Investigator Job Opportunities Are There?

In the United States, there were 10,700 jobs for Gaming Surveillance Officer or Gaming Investigator in 2016. New jobs are being produced at a rate of 3.7% which is below the national average. The Bureau of Labor Statistics predicts 400 new jobs for Gaming Surveillance Officer or Gaming Investigator by 2026. The BLS estimates 1,400 yearly job openings in this field.

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The states with the most job growth for Gaming Surveillance Officer or Gaming Investigator are Washington, Alabama, and Oklahoma. Watch out if you plan on working in Missouri, Illinois, or Michigan. These states have the worst job growth for this type of profession.

Salary for a Gaming Surveillance Officer or Gaming Investigator

Gaming Surveillance Officers and Gaming Investigators make between $23,090 and $55,520 a year.

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Gaming Surveillance Officers and Gaming Investigators who work in Ohio, Pennsylvania, or Indiana, make the highest salaries.

Below is a list of the median annual salaries for Gaming Surveillance Officers and Gaming Investigators in different U.S. states.

State Annual Mean Salary
Alabama $36,370
Arizona $36,780
California $40,020
Colorado $36,440
Delaware $31,960
Florida $32,760
Idaho $31,850
Indiana $47,020
Iowa $33,500
Kansas $36,340
Louisiana $32,260
Maryland $40,700
Michigan $32,690
Minnesota $34,870
Mississippi $36,150
Missouri $34,670
Nevada $39,530
New Jersey $39,640
New Mexico $29,430
New York $34,100
North Dakota $31,740
Ohio $51,880
Oklahoma $29,110
Oregon $35,360
Pennsylvania $48,720
South Dakota $30,580
Washington $32,950
West Virginia $31,950
Wisconsin $27,760

What Tools & Technology do Gaming Surveillance Officers and Gaming Investigators Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Gaming Surveillance Officers and Gaming Investigators:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • FileMaker Pro
  • Microsoft Paint

Becoming a Gaming Surveillance Officer or Gaming Investigator

Learn what Gaming Surveillance Officer or Gaming Investigator education requirements there are.

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How many years of work experience do I need?

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Where do Gaming Surveillance Officers and Gaming Investigators Work?

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Below are examples of industries where Gaming Surveillance Officers and Gaming Investigators work:

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Those interested in being a Gaming Surveillance Officer or Gaming Investigator may also be interested in:

References:

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More about our data sources and methodologies.

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