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Bill and Account Collectors in Vermont

Considering working as a Bill and Account Collectors in Vermont? Here’s what you need to know. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

What do Bill and Account Collectors Make in Vermont?

The bill and account collectors working in Vermont, wages run about $51,070 per year (or about $24.55/hour).Pay can range from $41,040 at the 10th percentile to $73,350 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$41,040	$19.73
25th percentile	$45,240	$21.75
Median (50th)	$51,070	$24.55
75th percentile	$62,690	$30.14
90th percentile	$73,350	$35.27

The location quotient — a measure of how concentrated this occupation is in Vermont nationwide is 0.16, suggesting fewer bill and account collectors per worker than the national average.

National Wage Comparison

Nationally, bill and account collectors earn a median of $38,334 per year ($18.43/hour), above the Vermont median.

Employment Outlook

Nationally, total employment in this occupation is 705,409 bill and account collectors nationwide. In Vermont alone, around 50 people work in this role. That’s below the typical state, which employs around 2,300 bill and account collectors.

Top States for Bill and Account Collectors Employment

The table below shows the states where the most bill and account collectors work.

State	Number Employed
Texas	20,800
California	15,100
Florida	13,350
New York	8,740
Ohio	8,660
Georgia	6,610
Arizona	6,360
Pennsylvania	6,290
North Carolina	5,300
Illinois	4,310
South Carolina	4,060
Missouri	3,820
Minnesota	3,800
Virginia	3,760
Tennessee	3,690
Michigan	3,330
Indiana	3,250
Utah	3,160
Washington	3,020
New Jersey	3,000

Highest-Paying States for Bill and Account Collectors

These states pay the most for bill and account collectors.

State	Annual Median Salary
Alaska	$58,070
California	$57,070
Connecticut	$54,200
Massachusetts	$53,160
Rhode Island	$52,580
Oregon	$52,530
Vermont	$51,070
New Jersey	$50,660
Hawaii	$50,380
Maryland	$50,050

Skills

Top bill and account collectors skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Key abilities for bill and account collectors, rated on an importance scale of 0 to 5:

Daily Tasks

Bill and Account Collectors typically:

• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Work Activities

• Working with Computers
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Communicating with Supervisors, Peers, or Subordinates
• Resolving Conflicts and Negotiating with Others
• Getting Information
• Establishing and Maintaining Interpersonal Relationships
• Performing Administrative Activities
• Making Decisions and Solving Problems
• Identifying Objects, Actions, and Events
• Monitoring Processes, Materials, or Surroundings
• Communicating with People Outside the Organization

Tools & Technology

Common tools and software used in this occupation include: Hot technologies: Intuit QuickBooks In-demand technologies: Accounting software

Related Careers

Careers similar to bill and account collectors include:

• Financial Managers
• Accountants and Auditors
• Credit Analysts
• Personal Financial Advisors
• Credit Counselors
• Loan Officers

Also Known As

Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Bilingual Collections Specialist, Bill Collector, Billing Representative, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-3011.00