What You Need to Know About Hotel, Motel, and Resort Desk Clerk
Job Description: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Life As a Desk Clerk
- Make and confirm reservations.
- Greet, register, and assign rooms to guests of hotels or motels.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Review accounts and charges with guests during the check out process.
- Contact housekeeping or maintenance staff when guests report problems.
- Deposit guests’ valuables in hotel safes or safe-deposit boxes.
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Desk Clerk Skills
When polled, Hotel, Motel, and Resort Desk Clerks say the following skills are most frequently used in their jobs:
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others’ actions.
Time Management: Managing one’s own time and the time of others.
Related Job Titles
- Hotel Registration Clerk
- Front Desk Agent
- Guest Service Representative
- Front Desk Receptionist
- Front Desk Coordinator
Is There Going to be Demand for Hotel, Motel, and Resort Desk Clerks?
There were about 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016 (in the United States). New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. There will be an estimated 40,900 positions for Desk Clerk per year.
The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.
Salary for a Desk Clerk
The salary for Hotel, Motel, and Resort Desk Clerks ranges between about $18,090 and $34,040 a year.
Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.
How much do Hotel, Motel, and Resort Desk Clerks make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $20,690 |
| Alaska | $30,320 |
| Arizona | $25,210 |
| Arkansas | $20,830 |
| California | $29,880 |
| Colorado | $28,000 |
| Connecticut | $26,700 |
| Delaware | $25,660 |
| District of Columbia | $35,950 |
| Florida | $24,890 |
| Georgia | $21,100 |
| Hawaii | $44,250 |
| Idaho | $22,710 |
| Illinois | $24,690 |
| Indiana | $21,670 |
| Iowa | $22,180 |
| Kansas | $21,120 |
| Kentucky | $20,190 |
| Louisiana | $20,900 |
| Maine | $25,440 |
| Maryland | $26,360 |
| Massachusetts | $30,770 |
| Michigan | $23,710 |
| Minnesota | $25,160 |
| Mississippi | $20,950 |
| Missouri | $23,300 |
| Montana | $23,650 |
| Nebraska | $24,010 |
| Nevada | $30,360 |
| New Hampshire | $25,360 |
| New Jersey | $25,390 |
| New Mexico | $22,740 |
| New York | $33,860 |
| North Carolina | $22,920 |
| North Dakota | $26,120 |
| Ohio | $21,990 |
| Oklahoma | $20,570 |
| Oregon | $26,410 |
| Pennsylvania | $22,960 |
| Rhode Island | $25,470 |
| South Carolina | $22,060 |
| South Dakota | $23,310 |
| Tennessee | $21,860 |
| Texas | $22,570 |
| Utah | $24,250 |
| Vermont | $28,320 |
| Virginia | $22,300 |
| Washington | $28,400 |
| West Virginia | $21,550 |
| Wisconsin | $23,010 |
| Wyoming | $26,090 |
Tools & Technologies Used by Hotel, Motel, and Resort Desk Clerks
Below is a list of the types of tools and technologies that Hotel, Motel, and Resort Desk Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Delphi Technology
- Yardi
- Incident tracking software
Becoming a Desk Clerk
Are there Hotel, Motel, and Resort Desk Clerks education requirements?
How Long Does it Take to Become a Desk Clerk?
Where Hotel, Motel, and Resort Desk Clerks Work
Below are examples of industries where Hotel, Motel, and Resort Desk Clerks work:
Other Jobs You May be Interested In
Those who work as a Hotel, Motel, and Resort Desk Clerk sometimes switch careers to one of these choices:
- Self-Enrichment Education Teachers
- Data Entry Keyers
- Singers
- Slot Supervisors
- Teacher Assistants
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Production, Planning, and Expediting Clerks
References:
More about our data sources and methodologies.
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