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Hotel, Motel, and Resort Desk Clerk

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What You Need to Know About Hotel, Motel, and Resort Desk Clerk

Job Description: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Life As a Desk Clerk

  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Review accounts and charges with guests during the check out process.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.

Desk Clerk Skills

When polled, Hotel, Motel, and Resort Desk Clerks say the following skills are most frequently used in their jobs:

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

Time Management: Managing one’s own time and the time of others.

  • Hotel Registration Clerk
  • Front Desk Agent
  • Guest Service Representative
  • Front Desk Receptionist
  • Front Desk Coordinator

Is There Going to be Demand for Hotel, Motel, and Resort Desk Clerks?

There were about 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016 (in the United States). New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. There will be an estimated 40,900 positions for Desk Clerk per year.

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The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.

Salary for a Desk Clerk

The salary for Hotel, Motel, and Resort Desk Clerks ranges between about $18,090 and $34,040 a year.

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Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.

How much do Hotel, Motel, and Resort Desk Clerks make in different U.S. states?

State Annual Mean Salary
Alabama $20,690
Alaska $30,320
Arizona $25,210
Arkansas $20,830
California $29,880
Colorado $28,000
Connecticut $26,700
Delaware $25,660
District of Columbia $35,950
Florida $24,890
Georgia $21,100
Hawaii $44,250
Idaho $22,710
Illinois $24,690
Indiana $21,670
Iowa $22,180
Kansas $21,120
Kentucky $20,190
Louisiana $20,900
Maine $25,440
Maryland $26,360
Massachusetts $30,770
Michigan $23,710
Minnesota $25,160
Mississippi $20,950
Missouri $23,300
Montana $23,650
Nebraska $24,010
Nevada $30,360
New Hampshire $25,360
New Jersey $25,390
New Mexico $22,740
New York $33,860
North Carolina $22,920
North Dakota $26,120
Ohio $21,990
Oklahoma $20,570
Oregon $26,410
Pennsylvania $22,960
Rhode Island $25,470
South Carolina $22,060
South Dakota $23,310
Tennessee $21,860
Texas $22,570
Utah $24,250
Vermont $28,320
Virginia $22,300
Washington $28,400
West Virginia $21,550
Wisconsin $23,010
Wyoming $26,090

Tools & Technologies Used by Hotel, Motel, and Resort Desk Clerks

Below is a list of the types of tools and technologies that Hotel, Motel, and Resort Desk Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Facebook
  • Microsoft Publisher
  • Delphi Technology
  • Yardi
  • Incident tracking software

Becoming a Desk Clerk

Are there Hotel, Motel, and Resort Desk Clerks education requirements?

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How Long Does it Take to Become a Desk Clerk?

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Where Hotel, Motel, and Resort Desk Clerks Work

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Below are examples of industries where Hotel, Motel, and Resort Desk Clerks work:

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Other Jobs You May be Interested In

Those who work as a Hotel, Motel, and Resort Desk Clerk sometimes switch careers to one of these choices:

References:

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More about our data sources and methodologies.

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