What You Need to Know About Hotel, Motel, and Resort Desk Clerk
Career Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
What Do Hotel, Motel, and Resort Desk Clerks Do On a Daily Basis?
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Keep records of room availability and guests' accounts, manually or using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
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Desk Clerk Required Skills
Hotel, Motel, and Resort Desk Clerks state the following job skills are important in their day-to-day work.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others' actions.
Time Management: Managing one’s own time and the time of others.
Types of Hotel, Motel, and Resort Desk Clerk
- Hotel Reservation Agent
- Front Desk Receptionist
- Motel Clerk
- Front Desk Clerk
- Front Desk Coordinator
Desk Clerk Employment Estimates
In the United States, there were 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016. New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. The BLS estimates 40,900 yearly job openings in this field.
The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.
Average Hotel, Motel, and Resort Desk Clerks Salary
Hotel, Motel, and Resort Desk Clerks make between $18,090 and $34,040 a year.
Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.
Below is a list of the median annual salaries for Hotel, Motel, and Resort Desk Clerks in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $20,690 |
| Alaska | $30,320 |
| Arizona | $25,210 |
| Arkansas | $20,830 |
| California | $29,880 |
| Colorado | $28,000 |
| Connecticut | $26,700 |
| Delaware | $25,660 |
| District of Columbia | $35,950 |
| Florida | $24,890 |
| Georgia | $21,100 |
| Hawaii | $44,250 |
| Idaho | $22,710 |
| Illinois | $24,690 |
| Indiana | $21,670 |
| Iowa | $22,180 |
| Kansas | $21,120 |
| Kentucky | $20,190 |
| Louisiana | $20,900 |
| Maine | $25,440 |
| Maryland | $26,360 |
| Massachusetts | $30,770 |
| Michigan | $23,710 |
| Minnesota | $25,160 |
| Mississippi | $20,950 |
| Missouri | $23,300 |
| Montana | $23,650 |
| Nebraska | $24,010 |
| Nevada | $30,360 |
| New Hampshire | $25,360 |
| New Jersey | $25,390 |
| New Mexico | $22,740 |
| New York | $33,860 |
| North Carolina | $22,920 |
| North Dakota | $26,120 |
| Ohio | $21,990 |
| Oklahoma | $20,570 |
| Oregon | $26,410 |
| Pennsylvania | $22,960 |
| Rhode Island | $25,470 |
| South Carolina | $22,060 |
| South Dakota | $23,310 |
| Tennessee | $21,860 |
| Texas | $22,570 |
| Utah | $24,250 |
| Vermont | $28,320 |
| Virginia | $22,300 |
| Washington | $28,400 |
| West Virginia | $21,550 |
| Wisconsin | $23,010 |
| Wyoming | $26,090 |
What Tools do Hotel, Motel, and Resort Desk Clerks Use?
Below is a list of the types of tools and technologies that Hotel, Motel, and Resort Desk Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Delphi Technology
- Yardi
- Incident tracking software
How do I Become a Desk Clerk?
What education is needed to be a Hotel, Motel, and Resort Desk Clerk?
How many years of work experience do I need?
Where Hotel, Motel, and Resort Desk Clerks Work
The table below shows the approximate number of Hotel, Motel, and Resort Desk Clerks employed by various industries.
Other Jobs You May be Interested In
Career changers with experience as a Hotel, Motel, and Resort Desk Clerk sometimes find work in one of the following fields:
- Self-Enrichment Education Teachers
- Data Entry Keyers
- Singers
- Slot Supervisors
- Teacher Assistants
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Production, Planning, and Expediting Clerks
References:
More about our data sources and methodologies.
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