---

Dispatchers, Except Police, Fire, and Ambulance in Puerto Rico

Thinking about a career as a Dispatchers, Except Police, Fire, and Ambulance in Puerto Rico? Here’s what you need to know. Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

What do Dispatchers, Except Police, Fire, and Ambulance Make in Puerto Rico?

For dispatchers, except police, fire, and ambulance working in Puerto Rico, wages run about $23,180 per year (or about $11.14/hour).Pay can range from $20,340 at the 10th percentile to $32,750 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$20,340	$9.78
25th percentile	$21,600	$10.39
Median (50th)	$23,180	$11.14
75th percentile	$26,470	$12.73
90th percentile	$32,750	$15.74

Location quotient — how concentrated this career is in Puerto Rico nationwide is 0.68, meaning fewer dispatchers, except police, fire, and ambulance per worker than the national average.

National Wage Comparison

Nationally, dispatchers, except police, fire, and ambulance earn a median of $62,885 per year ($30.23/hour), below the Puerto Rico median.

Employment Outlook

Nationally, total employment in this occupation is 762,663 dispatchers, except police, fire, and ambulance nationwide. In Puerto Rico alone, approximately 880 people work in this role. That’s below the typical state, which employs around 2,670 dispatchers, except police, fire, and ambulance.

Top Puerto Rico Metros for Dispatchers, Except Police, Fire, and Ambulance

These are the Puerto Rico metros with the most dispatchers, except police, fire, and ambulance in Puerto Rico.

Metro Area	Number Employed	Annual Median Salary
San Juan-Bayamon-Caguas, PR	720	$23,180
Mayaguez, PR	50	$21,740
Ponce, PR	50	$22,160

Top States for Dispatchers, Except Police, Fire, and Ambulance Employment

These states have the highest employment of dispatchers, except police, fire, and ambulance work.

State	Number Employed
California	24,580
Texas	24,180
Florida	12,320
New York	11,510
Pennsylvania	7,450
Georgia	6,830
New Jersey	6,180
Ohio	6,010
Michigan	5,570
North Carolina	5,430
Virginia	5,400
Washington	5,360
Arizona	5,340
Indiana	4,590
Tennessee	4,370
Colorado	4,220
Maryland	3,640
Missouri	3,560
Oregon	3,430
Wisconsin	3,350

Highest-Paying States for Dispatchers, Except Police, Fire, and Ambulance

Where dispatchers, except police, fire, and ambulance earn the most: dispatchers, except police, fire, and ambulance.

State	Annual Median Salary
District of Columbia	$72,950
Illinois	$62,280
Washington	$57,950
North Dakota	$57,940
Alaska	$57,830
Minnesota	$56,940
Massachusetts	$54,790
Vermont	$54,550
New Jersey	$52,690
Colorado	$52,600

Skills

Key dispatchers, except police, fire, and ambulance skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

The abilities that matter most for dispatchers, except police, fire, and ambulance, rated on an importance scale of 0 to 5:

Daily Tasks

Day-to-day, dispatchers, except police, fire, and ambulance typically:

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Prepare daily work and run schedules.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Receive or prepare work orders.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Arrange for necessary repairs to restore service and schedules.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Oversee all communications within specifically assigned territories.
• Order supplies or equipment and issue them to personnel.

Work Activities

• Getting Information
• Identifying Objects, Actions, and Events
• Working with Computers
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Coordinating the Work and Activities of Others
• Establishing and Maintaining Interpersonal Relationships
• Monitoring Processes, Materials, or Surroundings
• Judging the Qualities of Objects, Services, or People
• Documenting/Recording Information
• Resolving Conflicts and Negotiating with Others
• Performing for or Working Directly with the Public

Tools & Technology

Software and systems commonly involved: Hot technologies: Kronos Workforce Timekeeper, Microsoft Access In-demand technologies: Microsoft Excel

Related Careers

Related occupations to dispatchers, except police, fire, and ambulance include:

• Transportation, Storage, and Distribution Managers
• Postmasters and Mail Superintendents
• First-Line Supervisors of Office and Administrative Support Workers
• Switchboard Operators, Including Answering Service
• Public Safety Telecommunicators
• Production, Planning, and Expediting Clerks

Also Known As

Aircraft Dispatcher, Airplane Dispatch Clerk, Auto Service Dispatcher (Automotive Service Dispatcher), Automobile Rental Dispatcher, Bus Dispatcher, Bus Starter, Bus and Trolley Dispatcher, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, Charter Coordinator.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-5032.00