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Dispatchers, Except Police, Fire, and Ambulance in Massachusetts
Want to work as a Dispatchers, Except Police, Fire, and Ambulance in Massachusetts? Here’s what you need to know. Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
What do Dispatchers, Except Police, Fire, and Ambulance Make in Massachusetts?
The dispatchers, except police, fire, and ambulance working in Massachusetts, the median annual wage is $54,790 per year (or roughly $26.34/hour).Annual wages span from $38,240 at the 10th percentile to $80,610 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $38,240 | $18.38 |
| 25th percentile | $45,110 | $21.69 |
| Median (50th) | $54,790 | $26.34 |
| 75th percentile | $63,550 | $30.56 |
| 90th percentile | $80,610 | $38.76 |
The location quotient — a measure of how concentrated this occupation is in Massachusetts nationwide is 0.57, suggesting fewer dispatchers, except police, fire, and ambulance per worker than the national average.
National Wage Comparison
Nationally, dispatchers, except police, fire, and ambulance earn a median of $62,885 per year ($30.23/hour), lower than the Massachusetts median.
Employment Outlook
Nationally, total employment in this occupation is 762,663 dispatchers, except police, fire, and ambulance in the U.S.. In Massachusetts alone, around 2,830 people work in this role. That’s more than the typical state, which employs around 2,670 dispatchers, except police, fire, and ambulance.
Top Massachusetts Metros for Dispatchers, Except Police, Fire, and Ambulance
The metro areas below employ the most dispatchers, except police, fire, and ambulance in Massachusetts.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | 1,980 | $56,430 |
| Worcester, MA | 330 | $52,140 |
| Springfield, MA | 170 | $50,860 |
| Barnstable Town, MA | 110 | $54,660 |
| Amherst Town-Northampton, MA | 50 | $48,770 |
| Pittsfield, MA | 50 | $47,560 |
Top States for Dispatchers, Except Police, Fire, and Ambulance Employment
View the states that employ the most dispatchers, except police, fire, and ambulance work.
| State | Number Employed |
|---|---|
| California | 24,580 |
| Texas | 24,180 |
| Florida | 12,320 |
| New York | 11,510 |
| Pennsylvania | 7,450 |
| Georgia | 6,830 |
| New Jersey | 6,180 |
| Ohio | 6,010 |
| Michigan | 5,570 |
| North Carolina | 5,430 |
| Virginia | 5,400 |
| Washington | 5,360 |
| Arizona | 5,340 |
| Indiana | 4,590 |
| Tennessee | 4,370 |
| Colorado | 4,220 |
| Maryland | 3,640 |
| Missouri | 3,560 |
| Oregon | 3,430 |
| Wisconsin | 3,350 |
Highest-Paying States for Dispatchers, Except Police, Fire, and Ambulance
The highest-paying states for dispatchers, except police, fire, and ambulance.
| State | Annual Median Salary |
|---|---|
| District of Columbia | $72,950 |
| Illinois | $62,280 |
| Washington | $57,950 |
| North Dakota | $57,940 |
| Alaska | $57,830 |
| Minnesota | $56,940 |
| Massachusetts | $54,790 |
| Vermont | $54,550 |
| New Jersey | $52,690 |
| Colorado | $52,600 |
Skills
The most important dispatchers, except police, fire, and ambulance skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Key abilities for dispatchers, except police, fire, and ambulance, rated on an importance scale of 0 to 5:
Daily Tasks
Dispatchers, Except Police, Fire, and Ambulance typically:
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Oversee all communications within specifically assigned territories.
- Order supplies or equipment and issue them to personnel.
Work Activities
- Getting Information
- Identifying Objects, Actions, and Events
- Working with Computers
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
- Coordinating the Work and Activities of Others
- Establishing and Maintaining Interpersonal Relationships
- Monitoring Processes, Materials, or Surroundings
- Judging the Qualities of Objects, Services, or People
- Documenting/Recording Information
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
Tools & Technology
Technologies frequently used: Hot technologies: Kronos Workforce Timekeeper, Microsoft Access In-demand technologies: Microsoft Excel
Related Careers
Other careers like dispatchers, except police, fire, and ambulance include:
- Transportation, Storage, and Distribution Managers
- Postmasters and Mail Superintendents
- First-Line Supervisors of Office and Administrative Support Workers
- Switchboard Operators, Including Answering Service
- Public Safety Telecommunicators
- Production, Planning, and Expediting Clerks
Also Known As
Aircraft Dispatcher, Airplane Dispatch Clerk, Auto Service Dispatcher (Automotive Service Dispatcher), Automobile Rental Dispatcher, Bus Dispatcher, Bus Starter, Bus and Trolley Dispatcher, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, Charter Coordinator.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 43-5032.00
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