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Dispatchers, Except Police, Fire, and Ambulance: Job Description
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
What Do Dispatchers, Except Police, Fire, and Ambulance Take On?
The day-to-day responsibilities of dispatchers, except police, fire, and ambulance include:
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
What Dispatchers, Except Police, Fire, and Ambulance Need to Know
Top dispatchers, except police, fire, and ambulance draw on a mix of skills and domain knowledge.
Top Skills
The competencies most important for this role, rated on an importance scale of 0 to 5:
Core Knowledge
Related Job Titles
This career also goes by job titles like:
- Aircraft Dispatcher
- Airplane Dispatch Clerk
- Auto Service Dispatcher (Automotive Service Dispatcher)
- Automobile Rental Dispatcher
- Bus Dispatcher
- Bus Starter
- Bus and Trolley Dispatcher
- Cab Starter
Job Outlook
There are roughly 762,663 dispatchers, except police, fire, and ambulance working in the United States today. This occupation is expected to grow by +2.0% over the projection horizon.
Salary for Dispatchers, Except Police, Fire, and Ambulance
| Statistic | Value |
|---|---|
| Annual median | $62,885 |
| Hourly median | $30.23 |
| 10th percentile | $34,762 |
| 25th percentile | $48,824 |
| 75th percentile | $76,946 |
| 90th percentile | $91,007 |
Compensation varies based on experience, location, and industry.
Pay by State
| State | Annual median salary |
|---|---|
| District of Columbia | $72,950 |
| Illinois | $62,280 |
| Washington | $57,950 |
| North Dakota | $57,940 |
| Alaska | $57,830 |
| Minnesota | $56,940 |
| Massachusetts | $54,790 |
| Vermont | $54,550 |
| New Jersey | $52,690 |
| Colorado | $52,600 |
| New Hampshire | $52,100 |
| New York | $51,940 |
| Connecticut | $51,940 |
| Iowa | $50,970 |
| Maine | $50,920 |
| Maryland | $50,550 |
| California | $50,040 |
| Missouri | $50,030 |
| Wisconsin | $49,770 |
| Utah | $49,660 |
| Oregon | $49,190 |
| Hawaii | $49,180 |
| Nebraska | $49,150 |
| Ohio | $49,050 |
| Kentucky | $48,530 |
| Indiana | $48,460 |
| Georgia | $48,310 |
| Pennsylvania | $48,210 |
| Delaware | $48,090 |
| Tennessee | $48,070 |
| Michigan | $47,980 |
| Arkansas | $47,660 |
| North Carolina | $47,180 |
| Rhode Island | $47,130 |
| West Virginia | $47,090 |
| Virginia | $46,890 |
| Arizona | $46,710 |
| Montana | $46,420 |
| Mississippi | $46,240 |
| Alabama | $46,130 |
| Texas | $45,880 |
| Kansas | $45,800 |
| Nevada | $45,480 |
| Louisiana | $45,460 |
| Wyoming | $45,130 |
| South Carolina | $44,710 |
| Oklahoma | $44,490 |
| South Dakota | $44,120 |
| Idaho | $43,110 |
| Florida | $42,320 |
| New Mexico | $42,020 |
| Virgin Islands | $39,450 |
| Puerto Rico | $23,180 |
Where Dispatchers, Except Police, Fire, and Ambulance Earn the Most
Compensation for dispatchers, except police, fire, and ambulance vary by region. These regions lead on median pay:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| New England | $52,660 | 3.6% | 0.73 |
| Plains States | $51,237 | 6.5% | 0.89 |
| Middle Atlantic | $51,160 | 14.9% | 0.93 |
| Far Western US | $50,787 | 19.2% | 1.09 |
| Rocky Mountains | $49,761 | 4.3% | 1.02 |
| Great Lakes | $48,729 | 9.8% | 0.90 |
| Southeast | $45,932 | 24.6% | 0.95 |
| Southwest | $45,759 | 16.8% | 1.25 |
Highest-Paying Metro Areas for Dispatchers, Except Police, Fire, and Ambulance
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | IL | $64,250 | 10,800 |
| Minot, ND | ND | $63,540 | 40 |
| Janesville-Beloit, WI | WI | $61,410 | 100 |
| Mount Vernon-Anacortes, WA | WA | $60,270 | 70 |
| Longview-Kelso, WA | WA | $59,860 | 50 |
| Fargo, ND-MN | ND | $59,320 | 180 |
| San Jose-Sunnyvale-Santa Clara, CA | CA | $59,180 | 740 |
| Seattle-Tacoma-Bellevue, WA | WA | $59,030 | 3,220 |
Top Industries Employing Dispatchers, Except Police, Fire, and Ambulance
Most dispatchers, except police, fire, and ambulance are found across these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Transportation and Warehousing | 90,490 | $50,030 |
| Administrative and Support and Waste Management and Remediation Services | 21,610 | $43,070 |
| Construction | 20,330 | $47,500 |
| Wholesale Trade | 12,150 | $52,800 |
| Retail Trade | 7,600 | $45,230 |
| Manufacturing | 7,200 | $57,820 |
| Health Care and Social Assistance | 6,360 | $44,150 |
| Other Services (except Public Administration) | 5,950 | $42,490 |
Dispatchers, Except Police, Fire, and Ambulance work in the following industries:
Tools and Technology
- Time accounting software: Kronos Workforce Timekeeper (hot technology)
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Operating system software: Microsoft Windows (hot technology)
- Word processing software: Microsoft Word (hot technology)
- Enterprise resource planning ERP software: SAP software (hot technology)
What the Workplace Is Like
Daily working conditions for dispatchers, except police, fire, and ambulance is shaped by the following characteristics:
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Frequency of Decision Making
- Coordinate or Lead Others in Accomplishing Work Activities
Education and Training
Typical dispatchers, except police, fire, and ambulance positions require a high school diploma or equivalent as the typical entry-level education. The role falls in Some Preparation Needed (Job Zone 2), indicating the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Transportation, Storage, and Distribution Managers (Supplemental)
- Postmasters and Mail Superintendents (Supplemental)
- First-Line Supervisors of Office and Administrative Support Workers (Supplemental)
- Switchboard Operators, Including Answering Service (Primary-Long)
- Public Safety Telecommunicators (Primary-Short)
- Production, Planning, and Expediting Clerks (Primary-Short)
- Shipping, Receiving, and Inventory Clerks (Supplemental)
- First-Line Supervisors of Mechanics, Installers, and Repairers (Primary-Long)
Sources
Statistics shown above are sourced from the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 43-5032.00 (Dispatchers, Except Police, Fire, and Ambulance).
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