Life As a Dispatcher
Dispatcher Definition Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
Dispatcher Needed Skills
When polled, Dispatchers say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others’ actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Time Management: Managing one’s own time and the time of others.
Types of Dispatcher Jobs
- Signal Operator
- Motor Coach Supervisor
- Dispatch Clerk
- Burglar Alarm Operator
- Cab Station Attendant
Is There Job Demand for Dispatchers?
In the United States, there were 201,700 jobs for Dispatcher in 2016. There is little to no growth in job opportunities for Dispatcher. The BLS estimates 18,000 yearly job openings in this field.
The states with the most job growth for Dispatcher are Utah, North Dakota, and Colorado. Watch out if you plan on working in District of Columbia, Maine, or Connecticut. These states have the worst job growth for this type of profession.
Dispatcher Average Salary
Dispatchers make between $24,560 and $65,660 a year.
Dispatchers who work in Nebraska, North Dakota, or Alaska, make the highest salaries.
Below is a list of the median annual salaries for Dispatchers in different U.S. states.
|State||Annual Mean Salary|
|District of Columbia||$50,380|
What Tools & Technology do Dispatchers Use?
Below is a list of the types of tools and technologies that Dispatchers may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Email software
- Word processing software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- Computer aided design CAD software
- Scheduling software
- Global positioning system GPS software
- Geomechanical design analysis GDA software
- Kronos Workforce Timekeeper
- Computer aided dispatch software
- ESRI ArcIMS
How to Become a Dispatcher
Education needed to be a Dispatcher:
How many years of work experience do I need?
Dispatchers work in the following industries:
Those who work as a Dispatcher sometimes switch careers to one of these choices:
More about our data sources and methodologies.
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