All About Dispatchers
Position Description Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
List of Dispatcher Job Duties
- Oversee all communications within specifically assigned territories.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Arrange for necessary repairs to restore service and schedules.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
Dispatcher Needed Skills
Dispatchers state the following job skills are important in their day-to-day work.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Time Management: Managing one’s own time and the time of others.
Related Job Titles for this Occupation:
- Alarm Operator
- Drop Board Worker
- Oil Dispatcher
- Service Clerk
- Repair Service Dispatcher
Job Demand for Dispatchers
In 2016, there was an estimated number of 201,700 jobs in the United States for Dispatcher. There is little to no growth in job opportunities for Dispatcher. There will be an estimated 18,000 positions for Dispatcher per year.
The states with the most job growth for Dispatcher are Utah, North Dakota, and Colorado. Watch out if you plan on working in District of Columbia, Maine, or Connecticut. These states have the worst job growth for this type of profession.
Salary for a Dispatcher
Dispatchers make between $24,560 and $65,660 a year.
Dispatchers who work in Nebraska, North Dakota, or Alaska, make the highest salaries.
How much do Dispatchers make in each U.S. state?
|State||Annual Mean Salary|
|District of Columbia||$50,380|
Tools & Technologies Used by Dispatchers
Below is a list of the types of tools and technologies that Dispatchers may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Email software
- Word processing software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- Computer aided design CAD software
- Scheduling software
- Global positioning system GPS software
- Geomechanical design analysis GDA software
- Kronos Workforce Timekeeper
- Computer aided dispatch software
- ESRI ArcIMS
Becoming a Dispatcher
What education or degrees do I need to become a Dispatcher?
How Long Does it Take to Become a Dispatcher?
Where Dispatchers Are Employed
The table below shows the approximate number of Dispatchers employed by various industries.
Those who work as a Dispatcher sometimes switch careers to one of these choices:
More about our data sources and methodologies.
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