All About Concierges
Occupation Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
A Day in the Life of a Concierge
- Receive, store, or deliver luggage or mail.
- Arrange childcare services for guests.
- Perform office duties on a temporary basis when needed.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Provide directions to guests.
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Concierge Needed Skills
Below is a list of the skills most Concierges say are important on the job.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Coordination: Adjusting actions in relation to others’ actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- Concierge
- Chief Concierge
- Chief Concierge (Head Concierge)
- Hotel Concierge
- Chef Concierge/Director of Guest Relations
Job Outlook for Concierges
There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. Due to new job openings and attrition, there will be an average of 5,000 job openings in this field each year.
The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.
How Much Does a Concierge Make?
The typical yearly salary for Concierges is somewhere between $21,850 and $50,380.
Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.
Below is a list of the median annual salaries for Concierges in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,500 |
| Alaska | $36,480 |
| Arizona | $28,980 |
| California | $35,910 |
| Colorado | $32,690 |
| Connecticut | $33,170 |
| Delaware | $28,020 |
| District of Columbia | $35,240 |
| Florida | $27,960 |
| Georgia | $30,420 |
| Hawaii | $41,300 |
| Idaho | $28,370 |
| Illinois | $34,520 |
| Indiana | $27,840 |
| Iowa | $28,050 |
| Kansas | $33,530 |
| Kentucky | $26,420 |
| Louisiana | $27,040 |
| Maryland | $33,350 |
| Massachusetts | $38,400 |
| Michigan | $27,560 |
| Minnesota | $31,200 |
| Mississippi | $22,870 |
| Missouri | $26,840 |
| Nebraska | $28,160 |
| Nevada | $32,860 |
| New Hampshire | $28,580 |
| New Jersey | $29,420 |
| New Mexico | $30,190 |
| New York | $44,820 |
| North Carolina | $27,890 |
| Ohio | $27,000 |
| Oklahoma | $25,920 |
| Oregon | $30,920 |
| Pennsylvania | $29,410 |
| South Carolina | $26,830 |
| Tennessee | $26,150 |
| Texas | $28,910 |
| Utah | $30,750 |
| Vermont | $32,220 |
| Virginia | $31,400 |
| Washington | $35,290 |
| West Virginia | $27,570 |
| Wisconsin | $32,070 |
| Wyoming | $36,040 |
What Tools & Technology do Concierges Use?
Below is a list of the types of tools and technologies that Concierges may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Microsoft Publisher
- Delphi Technology
- Work scheduling software
- Billing software
- Mapping software
- Budgeting software
Becoming a Concierge
What education or degrees do I need to become a Concierge?
How many years of work experience do I need?
Where Concierges Work
Concierges work in the following industries:
You May Also Be Interested In…
Those thinking about becoming a Concierge might also be interested in the following careers:
References:
More about our data sources and methodologies.
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