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Slot Supervisor

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What Do Slot Supervisor Do?

Career Description Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Daily Life Of a Slot Supervisor

  • Reset slot machines after payoffs.
  • Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians.
  • Respond to and resolve patrons’ complaints.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.

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What Every Slot Supervisor Should Know

Below is a list of the skills most Slot Supervisors say are important on the job.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

  • Cardroom Supervisor
  • Slot Floor Attendant
  • Casino Shift Manager (CSM)
  • Slot Technician Supervisor
  • Slot Manager

Slot Supervisor Job Outlook

There were about 12,100 jobs for Slot Supervisor in 2016 (in the United States). New jobs are being produced at a rate of 4.1% which is below the national average. The Bureau of Labor Statistics predicts 500 new jobs for Slot Supervisor by 2026. The BLS estimates 2,000 yearly job openings in this field.

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The states with the most job growth for Slot Supervisor are Idaho, Washington, and Wisconsin. Watch out if you plan on working in Missouri, Illinois, or Mississippi. These states have the worst job growth for this type of profession.

What Tools do Slot Supervisors Use?

Below is a list of the types of tools and technologies that Slot Supervisors may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft Project

Becoming a Slot Supervisor

Learn what Slot Supervisor education requirements there are.

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How Long Does it Take to Become a Slot Supervisor?

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You May Also Be Interested In…

Career changers with experience as a Slot Supervisor sometimes find work in one of the following fields:

References:

Image Credit: Bblackpsu via Creative Commons Attribution-Share Alike 4.0 International

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