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Gaming Supervisor

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What Do Gaming Supervisor Do?

Career Description Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

What Do Gaming Supervisors Do On a Daily Basis?

  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Establish and maintain banks and table limits for each game.

What Every Gaming Supervisor Should Know

Gaming Supervisors state the following job skills are important in their day-to-day work.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Gambling Floor Supervisor
  • Executive Casino Host
  • Gambling Supervisor
  • Slot Supervisor
  • Security Supervisor

What Kind of Gaming Supervisor Job Opportunities Are There?

In the United States, there were 38,500 jobs for Gaming Supervisor in 2016. New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. Due to new job openings and attrition, there will be an average of 6,200 job openings in this field each year.

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The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.

What Tools & Technology do Gaming Supervisors Use?

Below is a list of the types of tools and technologies that Gaming Supervisors may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Data entry software
  • Corel WordPerfect

How to Become a Gaming Supervisor

Individuals working as a Gaming Supervisor have obtained the following education levels:

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How many years of work experience do I need?

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Career changers with experience as a Gaming Supervisor sometimes find work in one of the following fields:

References:

Image Credit: Bblackpsu via Creative Commons Attribution-Share Alike 4.0 International

More about our data sources and methodologies.

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