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What Do Gaming Supervisor Do?

Example of Gaming Supervisor Job Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Life As a Gaming Supervisor: What Do They Do?

Determine how many gaming tables to open each day and schedule staff accordingly.
Record, issue receipts for, and pay off bets.
Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Greet customers and ask about the quality of service they are receiving.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Report customer-related incidents occurring in gaming areas to supervisors.

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Things a Gaming Supervisor Should Know How to Do

Gaming Supervisors state the following job skills are important in their day-to-day work.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Gaming Supervisor

Security Supervisor
Executive Casino Host
Gambling Floor Supervisor
Cardroom Manager
Casino Floor Supervisor

Gaming Supervisor Employment Estimates

In the United States, there were 38,500 jobs for Gaming Supervisor in 2016. New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. Due to new job openings and attrition, there will be an average of 6,200 job openings in this field each year.

The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.

What Tools & Technology do Gaming Supervisors Use?

Below is a list of the types of tools and technologies that Gaming Supervisors may use on a daily basis:

Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft Outlook
Data entry software
Corel WordPerfect

How do I Become a Gaming Supervisor?

Learn what Gaming Supervisor education requirements there are.

What work experience do I need to become a Gaming Supervisor?

Career changers with experience as a Gaming Supervisor sometimes find work in one of the following fields:

Dispatchers, Except Police, Fire, and Ambulance

References:

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More about our data sources and methodologies.

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