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Customer Service Representatives in North Carolina
Get the information you need to know about working as a Customer Service Representative.
You’re in luck! Jobs for Customer Service Representatives in North Carolina are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in North Carolina is growing faster than average.
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Customer Service Representatives in North Carolina earn lower salaries than the typical U.S. wage earner.
What Major Will Prepare You For a Customer Service Representative Career?
- Business, Management & Marketing
- Business Support & Assistant Services
- Receptionist
- Customer Service Support/Call Center/Teleservice Operation
How Many Customer Service Representatives Work in North Carolina?
94,420 people worked as Customer Service Representatives in 2018 in this state.
There were 97,530 Customer Service Representatives employed in this state in 2017.
That’s a decline of 3,110 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means North Carolina has more Customer Service Representatives than average.
Job Projections for North Carolina
Jobs for Customer Service Representatives in this state are growing at a rate of 12.0% which is faster than the nationwide estimated projection of 4.9%.
North Carolina Annual Job Openings
The BLS is projecting 14,330 annual Customer Service Representatives job openings in North Carolina, and 110,110 total jobs in the year 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in North Carolina?
In 2018 wages for Customer Service Representatives ranged from $20,740 to $51,610 with $32,910 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $9.97 to $24.81. The median hourly rate was $15.82.
In 2017 the median pay for this field was $14.99 an hour.
The hourly rate grew by $0.83.
The median salary in North Carolina is higher than the nationwide median salary.
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Top North Carolina Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Charlotte-Concord-Gastonia, NC-SC | 31,390 | $35,560 |
| Virginia Beach-Norfolk-Newport News, VA-NC | 16,520 | $30,060 |
| Raleigh, NC | 15,560 | $31,750 |
| Greensboro-High Point, NC | 9,080 | $34,770 |
| Durham-Chapel Hill, NC | 6,230 | $37,180 |
| Winston-Salem, NC | 5,470 | $32,780 |
| Asheville, NC | 3,670 | $29,070 |
| Myrtle Beach-Conway-North Myrtle Beach, SC-NC | 2,980 | $26,450 |
| Hickory-Lenoir-Morganton, NC | 2,700 | $30,330 |
| Wilmington, NC | 2,230 | $31,270 |
| Fayetteville, NC | 2,100 | $27,140 |
| Jacksonville, NC | 1,960 | $23,090 |
| Greenville, NC | 1,400 | $25,000 |
| Burlington, NC | 1,190 | $31,260 |
| Rocky Mount, NC | 1,130 | $28,880 |
| New Bern, NC | 410 | $29,650 |
| Goldsboro, NC | 370 | $28,880 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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