Customer Service Representatives in Massachusetts

Get the information you need to know about working as a Customer Service Representative.

You’re in luck! Jobs for Customer Service Representatives in Massachusetts are projected to grow and these jobs tend to pay higher than average.

• Projected employment for Customer Service Representatives in Massachusetts is growing slower than average.

• Customer Service Representatives in Massachusetts earn lower salaries than the typical U.S. wage earner.

How Many Customer Service Representatives Work in Massachusetts?

In Massachusetts, there were 65,010 people working as Customer Service Representatives in the year 2018.

There were 63,630 Customer Service Representatives employed in this state in 2017.

That’s growth of 1,380 jobs between 2017 and 2018.

The typical state has 34,750 Customer Service Representatives working in it, which means Massachusetts has more Customer Service Representatives than average.

Job Projections for Massachusetts

Jobs for Customer Service Representatives in this state are growing at a rate of 1.7% which is slower than the nationwide estimated projection of 4.9%.

Massachusetts Annual Job Openings

The BLS estimates there will be 7,850 annual job openings, and 61,930 total jobs in 2026 for Customer Service Representatives in this state.

Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.

What do Customer Service Representatives Make in Massachusetts?

In 2018 wages for Customer Service Representatives ranged from $26,450 to $64,480 with $40,230 being the median annual salary.

Broken down to an hourly rate, workers in this field made anywhere from $12.72 to $31. The median hourly rate was $19.34.

Workers in this field were paid a median of $19.12 an hour in 2017.

The hourly rate grew by $0.22.

The median salary in Massachusetts is higher than the nationwide median salary.

Top Massachusetts Metros for Customer Service Representatives

The table below shows some of the metros in this state with the most Customer Service Representatives.

Metro	Number Employed	Annual Median Salary
Boston-Cambridge-Nashua, MA-NH	51,970	$41,450
Providence-Warwick, RI-MA	10,260	$36,960
Worcester, MA-CT	6,090	$37,060
Springfield, MA-CT	5,640	$36,360
Barnstable Town, MA	1,260	$32,440
Leominster-Gardner, MA	740	$37,590
New Bedford, MA	690	$38,110
Pittsfield, MA	610	$32,770

Top States for Customer Service Representatives Employment

View the list below to see where most Customer Service Representatives work.

State	Number Employed	Annual Median Salary
Texas	282,940	$31,730
Florida	251,790	$31,260
California	207,100	$38,100
New York	159,010	$37,470
Pennsylvania	124,320	$34,780
Illinois	120,270	$35,080
Georgia	109,940	$32,500
Arizona	101,290	$32,450
Ohio	100,500	$33,650
North Carolina	94,420	$32,910
Michigan	90,310	$33,180
Wisconsin	72,200	$35,740
Virginia	71,380	$32,400
New Jersey	68,260	$37,520
Massachusetts	65,010	$40,230
Tennessee	60,960	$31,450
Minnesota	58,710	$37,670
Washington	58,300	$37,960
Indiana	56,030	$33,590
South Carolina	54,050	$30,030

Below are the states where Customer Service Representatives get paid the most:

State	Annual Median Salary
District of Columbia	$42,870
Massachusetts	$40,230
Connecticut	$38,660
California	$38,100
Washington	$37,960
Minnesota	$37,670
New Jersey	$37,520
New York	$37,470
Rhode Island	$37,300
Alaska	$37,020

References

• Bureau of Labor Statistics (BLS)
• College Factual
• National Center for Education Statistics
• O*NET Online

More about our data sources and methodologies.