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Customer Service Representatives in Maryland
Is Maryland a good place for you to work as a Customer Service Representative?
You’re in luck! Jobs for Customer Service Representatives in Maryland are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Maryland is growing faster than average.
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Customer Service Representatives in Maryland earn lower salaries than the typical U.S. wage earner.
What Major Will Prepare You For a Customer Service Representative Career?
- Business, Management & Marketing
- Business Support & Assistant Services
- Receptionist
- Customer Service Support/Call Center/Teleservice Operation
How Many Customer Service Representatives Work in Maryland?
There were approximately 46,800 workers employed as Customer Service Representatives in this state in 2018.
There were 46,520 Customer Service Representatives employed in this state in 2017.
That’s growth of 280 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Maryland has more Customer Service Representatives than average.
Job Projections for Maryland
Jobs for Customer Service Representatives in this state are growing at a rate of 7.3% which is faster than the nationwide estimated projection of 4.9%.
Maryland Annual Job Openings
The BLS estimates there will be 6,180 annual job openings, and 48,320 total jobs in 2026 for Customer Service Representatives in this state.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Maryland?
In 2018 wages for Customer Service Representatives ranged from $22,390 to $57,780 with $35,290 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $10.76 to $27.78. The median hourly rate was $16.97.
In 2017 the median pay for this field was $16.58 an hour.
The hourly rate grew by $0.39.
The median salary in Maryland is higher than the nationwide median salary.
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Top Maryland Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 61,980 | $37,380 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 45,240 | $37,470 |
| Baltimore-Columbia-Towson, MD | 26,110 | $36,160 |
| Hagerstown-Martinsburg, MD-WV | 2,610 | $30,440 |
| Salisbury, MD-DE | 2,010 | $30,130 |
| Cumberland, MD-WV | 920 | $24,590 |
| California-Lexington Park, MD | 280 | $31,550 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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