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Customer Service Representatives in Iowa
Get the information you need to know about working as a Customer Service Representative.
You’re in luck! Jobs for Customer Service Representatives in Iowa are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Iowa is growing faster than average.
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Customer Service Representatives in Iowa earn lower salaries than the typical U.S. wage earner.
What Major Will Prepare You For a Customer Service Representative Career?
- Business, Management & Marketing
- Business Support & Assistant Services
- Receptionist
- Customer Service Support/Call Center/Teleservice Operation
How Many Customer Service Representatives Work in Iowa?
32,730 people worked as Customer Service Representatives in 2018 in this state.
There were 32,760 Customer Service Representatives employed in this state in 2017.
That’s a decline of 30 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Iowa has fewer Customer Service Representatives than average.
Job Projections for Iowa
Jobs for Customer Service Representatives in this state are growing at a rate of 10.4% which is faster than the nationwide estimated projection of 4.9%.
Iowa Annual Job Openings
The BLS estimates there will be 3,820 annual job openings, and 29,430 total jobs in 2026 for Customer Service Representatives in this state.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Iowa?
In 2018 wages for Customer Service Representatives ranged from $23,320 to $53,740 with $35,130 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $11.21 to $25.84. The median hourly rate was $16.89.
Workers in this field were paid a median of $16.48 an hour in 2017.
The hourly rate grew by $0.41.
The median salary in Iowa is higher than the nationwide median salary.
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Top Iowa Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Omaha-Council Bluffs, NE-IA | 14,100 | $34,750 |
| Des Moines-West Des Moines, IA | 10,980 | $38,270 |
| Davenport-Moline-Rock Island, IA-IL | 3,940 | $30,970 |
| Cedar Rapids, IA | 3,760 | $35,340 |
| Waterloo-Cedar Falls, IA | 2,070 | $33,440 |
| Sioux City, IA-NE-SD | 2,010 | $30,420 |
| Iowa City, IA | 1,700 | $33,460 |
| Dubuque, IA | 1,580 | n/a |
| Ames, IA | 420 | $30,250 |
Top States for Customer Service Representatives Employment
View the list below to see where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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