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Customer Service Representatives in District of Columbia
Get the information you need to know about working as a Customer Service Representative.
You’re in luck! Jobs for Customer Service Representatives in District of Columbia are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in District of Columbia is growing slower than average.
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Customer Service Representatives in District of Columbia earn lower salaries than the typical U.S. wage earner.
What Major Will Prepare You For a Customer Service Representative Career?
- Business, Management & Marketing
- Business Support & Assistant Services
- Receptionist
- Customer Service Support/Call Center/Teleservice Operation
How Many Customer Service Representatives Work in District of Columbia?
There were approximately 7,020 workers employed as Customer Service Representatives in this state in 2018.
There were 6,030 Customer Service Representatives employed in this state in 2017.
That’s growth of 990 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means District of Columbia has fewer Customer Service Representatives than average.
Job Projections for District of Columbia
Jobs for Customer Service Representatives in this state are growing at a rate of 3.7% which is slower than the nationwide estimated projection of 4.9%.
District of Columbia Annual Job Openings
The BLS is projecting 890 annual Customer Service Representatives job openings in District of Columbia, and 6,960 total jobs in the year 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in District of Columbia?
In 2018 wages for Customer Service Representatives ranged from $27,240 to $71,960 with $42,870 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $13.1 to $34.6. The median hourly rate was $20.61.
In 2017 the median pay for this field was $20.76 an hour.
The hourly rate declined by $0.15.
The median salary in District of Columbia is higher than the nationwide median salary.
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Top District of Columbia Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 45,240 | $37,470 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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