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Customer Service Representatives in California
Get the information you need to know about working as a Customer Service Representative.
You’re in luck! Jobs for Customer Service Representatives in California are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in California is growing faster than average.
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Customer Service Representatives in California earn lower salaries than the typical U.S. wage earner.
What Major Will Prepare You For a Customer Service Representative Career?
- Business, Management & Marketing
- Business Support & Assistant Services
- Receptionist
- Customer Service Support/Call Center/Teleservice Operation
How Many Customer Service Representatives Work in California?
In 2018, there were 207,100 Customer Service Representatives working in the state.
There were 210,160 Customer Service Representatives employed in this state in 2017.
That’s a decline of 3,060 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means California has more Customer Service Representatives than average.
Job Projections for California
Jobs for Customer Service Representatives in this state are growing at a rate of 6.2% which is faster than the nationwide estimated projection of 4.9%.
California Annual Job Openings
The BLS estimates 29,340 annual job openings, and a total of 228,700 jobs for California Customer Service Representatives in 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in California?
In 2018 wages for Customer Service Representatives ranged from $25,900 to $63,150 with $38,100 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $12.45 to $30.36. The median hourly rate was $18.32.
In 2017 the median pay for this field was $17.91 an hour.
The hourly rate grew by $0.41.
The median salary in California is higher than the nationwide median salary.
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Top California Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Los Angeles-Long Beach-Anaheim, CA | 77,870 | $37,390 |
| San Francisco-Oakland-Hayward, CA | 30,980 | $45,310 |
| San Diego-Carlsbad, CA | 18,790 | $36,030 |
| Riverside-San Bernardino-Ontario, CA | 17,320 | $36,350 |
| Sacramento–Roseville–Arden-Arcade, CA | 12,990 | $36,090 |
| San Jose-Sunnyvale-Santa Clara, CA | 12,890 | $44,050 |
| Fresno, CA | 4,570 | $29,760 |
| Oxnard-Thousand Oaks-Ventura, CA | 4,190 | $36,270 |
| Stockton-Lodi, CA | 2,580 | $36,570 |
| Modesto, CA | 2,250 | $39,020 |
| Santa Rosa, CA | 1,880 | $37,600 |
| Bakersfield, CA | 1,780 | $29,480 |
| Visalia-Porterville, CA | 1,490 | $35,110 |
| Santa Maria-Santa Barbara, CA | 1,430 | $38,160 |
| Chico, CA | 1,220 | $35,910 |
| Vallejo-Fairfield, CA | 1,190 | $34,110 |
| Salinas, CA | 1,120 | $36,710 |
| Santa Cruz-Watsonville, CA | 930 | $39,850 |
| Napa, CA | 730 | $41,130 |
| Merced, CA | 730 | $34,240 |
| Redding, CA | 630 | $33,350 |
| San Luis Obispo-Paso Robles-Arroyo Grande, CA | 580 | $34,560 |
| El Centro, CA | 410 | $32,440 |
| Yuba City, CA | 330 | $35,060 |
| Madera, CA | 250 | $31,580 |
| Hanford-Corcoran, CA | 220 | $37,990 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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