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Bill and Account Collectors in Puerto Rico

Considering working as a Bill and Account Collectors in Puerto Rico? Here’s what you need to know. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

What do Bill and Account Collectors Make in Puerto Rico?

For bill and account collectors working in Puerto Rico, wages run about $24,400 per year (or roughly $11.73/hour).Annual wages span from $20,420 at the 10th percentile to $34,740 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$20,420	$9.82
25th percentile	$22,040	$10.60
Median (50th)	$24,400	$11.73
75th percentile	$28,660	$13.78
90th percentile	$34,740	$16.70

Location quotient — how concentrated this career is in Puerto Rico nationwide is 2.68, meaning that bill and account collectors are more concentrated here than the national average.

National Wage Comparison

Nationally, bill and account collectors earn a median of $38,334 per year ($18.43/hour), below the Puerto Rico median.

Employment Outlook

National employment for 705,409 bill and account collectors nationwide. In Puerto Rico alone, about 2,690 people work in this role. That’s more than the typical state, which employs around 2,300 bill and account collectors.

Top Puerto Rico Metros for Bill and Account Collectors

These are the Puerto Rico metros with the most bill and account collectors in Puerto Rico.

Metro Area	Number Employed	Annual Median Salary
San Juan-Bayamon-Caguas, PR	2,090	$26,300
Mayaguez, PR	150	$22,880
Arecibo, PR	130	$23,490
Ponce, PR	130	$21,860
Aguadilla, PR	100	$22,050

Top States for Bill and Account Collectors Employment

View the states that employ the most bill and account collectors work.

State	Number Employed
Texas	20,800
California	15,100
Florida	13,350
New York	8,740
Ohio	8,660
Georgia	6,610
Arizona	6,360
Pennsylvania	6,290
North Carolina	5,300
Illinois	4,310
South Carolina	4,060
Missouri	3,820
Minnesota	3,800
Virginia	3,760
Tennessee	3,690
Michigan	3,330
Indiana	3,250
Utah	3,160
Washington	3,020
New Jersey	3,000

Highest-Paying States for Bill and Account Collectors

These states pay the most for bill and account collectors.

State	Annual Median Salary
Alaska	$58,070
California	$57,070
Connecticut	$54,200
Massachusetts	$53,160
Rhode Island	$52,580
Oregon	$52,530
Vermont	$51,070
New Jersey	$50,660
Hawaii	$50,380
Maryland	$50,050

Skills

Top bill and account collectors skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Top abilities for bill and account collectors, rated on an importance scale of 0 to 5:

Daily Tasks

Bill and Account Collectors typically:

• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Work Activities

• Working with Computers
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Communicating with Supervisors, Peers, or Subordinates
• Resolving Conflicts and Negotiating with Others
• Getting Information
• Establishing and Maintaining Interpersonal Relationships
• Performing Administrative Activities
• Making Decisions and Solving Problems
• Identifying Objects, Actions, and Events
• Monitoring Processes, Materials, or Surroundings
• Communicating with People Outside the Organization

Tools & Technology

Software and systems commonly involved: Hot technologies: Intuit QuickBooks In-demand technologies: Accounting software

Related Careers

Other careers like bill and account collectors include:

• Financial Managers
• Accountants and Auditors
• Credit Analysts
• Personal Financial Advisors
• Credit Counselors
• Loan Officers

Also Known As

Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Bilingual Collections Specialist, Bill Collector, Billing Representative, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-3011.00