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casino operations and services, general

What casino operations and services, general Majors Need to Know

Studies in casino operations and services, general emphasize a specific mix of knowledge, skills, and abilities — derived from O*NET surveys of workers in occupations that casino operations and services, general graduates commonly enter.

Knowledge Areas

According to O*NET, a major in casino operations and services, general emphasizes the following knowledge areas:

• Customer and Personal Service — Importance 3.9 / 5; level 4.3 / 7.
• English Language — Importance 3.9 / 5; level 3.7 / 7.
• Mathematics — Importance 3.7 / 5; level 3.7 / 7.
• Public Safety and Security — Importance 3.4 / 5; level 3.0 / 7.
• Computers and Electronics — Importance 3.4 / 5; level 4.0 / 7.

^{Importance is rated 1–5; level is 1–7. Source: ONET Online — weighted across related occupations.*}

Skills

Skills emphasized by a casino operations and services, general program reflects the day-to-day work of related occupations:

• Monitoring — Importance 3.8 / 5; level 3.6 / 7.
• Speaking — Importance 3.6 / 5; level 3.5 / 7.
• Critical Thinking — Importance 3.5 / 5; level 3.6 / 7.
• Active Listening — Importance 3.4 / 5; level 3.3 / 7.
• Reading Comprehension — Importance 3.3 / 5; level 3.4 / 7.

Abilities

Innate abilities most relevant to casino operations and services, general careers — again drawn from O*NET surveys of related occupations:

• Problem Sensitivity — Importance 4.0 / 5; level 3.8 / 7.
• Oral Comprehension — Importance 3.9 / 5; level 3.8 / 7.
• Near Vision — Importance 3.8 / 5; level 3.7 / 7.
• Oral Expression — Importance 3.8 / 5; level 3.8 / 7.
• Selective Attention — Importance 3.6 / 5; level 3.6 / 7.

Common Job Activities

Day-to-day, casino operations and services, general graduates report doing:

Activity	Frequency / Importance
Working with Computers	4.2 / 7
Getting Information	4.2 / 7
Communicating with Supervisors, Peers, or Subordinates	4.2 / 7
Documenting/Recording Information	4.1 / 7
Identifying Objects, Actions, and Events	3.9 / 7
Evaluating Information to Determine Compliance with Standards	3.9 / 7
Making Decisions and Solving Problems	3.8 / 7
Monitoring Processes, Materials, or Surroundings	3.8 / 7
Updating and Using Relevant Knowledge	3.7 / 7
Processing Information	3.6 / 7

Technology Skills Used on the Job

Most frequently-cited tools used by casino operations and services, general professionals:

Tool / Software	Category	In-Demand
Microsoft PowerPoint	Presentation software	—
Microsoft Word	Word processing software	✓
Microsoft Excel	Spreadsheet software	✓
Microsoft Outlook	Electronic mail software	✓
Microsoft Office software	Office suite software	✓
Corel WordPerfect Office Suite	Office suite software	—
Microsoft Paint	Graphics or photo imaging software	—
FileMaker Pro	Data base user interface and query software	—
iView Systems	Data base user interface and query software	—
Spreadsheet software	Spreadsheet software	—
Microsoft Access	Data base user interface and query software	—
Operating system software	Operating system software	—

^{Source: ONET Online technology skills, weighted across related occupations.*}

Sample Job Titles

Real job postings for casino operations and services, general graduates include:

• Special Investigator
• Surveillance Officer
• Entertainment And Recreation Industry Surveillance Operator
• Surveillance Operator
• EMT Security Officer (Emergency Medical Technician Security Officer)
• Casino Security Officer
• Surveillance Technician
• Gambling Monitor
• Gaming Surveillance Officer
• Gaming Investigator
• Gambling Surveillance Observer
• Surveillance Agent
• Video Surveillance Agent
• Surveillance Observer
• Casino Surveillance Officer

Education Typically Required

Across the occupations open to casino operations and services, general graduates, the typical level of education actually held by current workers is distributed as:

Education Level	Share of Workers
High school diploma or equivalent	75.9%
Some college courses	9.1%
Postsecondary certificate	5.7%
Associate’s degree (or other 2-year)	5.4%
Less than a high school diploma	2.5%
Bachelor’s degree	1.5%

^{Source: ONET Online education / training / experience requirements.*}

Related Programs

You may also be interested in these closely related fields of study:

Program	Annual Degrees Awarded
Casino Operations and Services	564
Casino Dealing	564
Casino Operations and Services, Other	—

References

The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students and international students. This number is then divided by the total number of students to obtain the racial-ethnic minorities percentage.

• College Factual
• National Center for Education Statistics (IPEDS)
• O*NET Online
• U.S. Bureau of Labor Statistics
• U.S. Department of Education College Scorecard

More about our data sources and methodologies.