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What is a Gaming Surveillance Officer or Gaming Investigator?
Occupation Description Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
List of Gaming Surveillance Officer or Gaming Investigator Job Duties
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
- Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
- Act as oversight or security agents for management or customers.
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
- Supervise or train surveillance observers.
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Gaming Surveillance Officer or Gaming Investigator Skills
When polled, Gaming Surveillance Officers and Gaming Investigators say the following skills are most frequently used in their jobs:
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking: Talking to others to convey information effectively.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Types of Gaming Surveillance Officer or Gaming Investigator
- Gaming Investigator
- Surveillance Observer
- Compliance Officer
- Surveillance Supervisor
- Surveillance Agent
Is There Going to be Demand for Gaming Surveillance Officers and Gaming Investigators?
In the United States, there were 10,700 jobs for Gaming Surveillance Officer or Gaming Investigator in 2016. New jobs are being produced at a rate of 3.7% which is below the national average. The Bureau of Labor Statistics predicts 400 new jobs for Gaming Surveillance Officer or Gaming Investigator by 2026. The BLS estimates 1,400 yearly job openings in this field.
The states with the most job growth for Gaming Surveillance Officer or Gaming Investigator are Washington, Alabama, and Oklahoma. Watch out if you plan on working in Missouri, Illinois, or Michigan. These states have the worst job growth for this type of profession.
How Much Does a Gaming Surveillance Officer or Gaming Investigator Make?
Gaming Surveillance Officers and Gaming Investigators make between $23,090 and $55,520 a year.
Gaming Surveillance Officers and Gaming Investigators who work in Ohio, Pennsylvania, or Indiana, make the highest salaries.
How much do Gaming Surveillance Officers and Gaming Investigators make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $36,370 |
| Arizona | $36,780 |
| California | $40,020 |
| Colorado | $36,440 |
| Delaware | $31,960 |
| Florida | $32,760 |
| Idaho | $31,850 |
| Indiana | $47,020 |
| Iowa | $33,500 |
| Kansas | $36,340 |
| Louisiana | $32,260 |
| Maryland | $40,700 |
| Michigan | $32,690 |
| Minnesota | $34,870 |
| Mississippi | $36,150 |
| Missouri | $34,670 |
| Nevada | $39,530 |
| New Jersey | $39,640 |
| New Mexico | $29,430 |
| New York | $34,100 |
| North Dakota | $31,740 |
| Ohio | $51,880 |
| Oklahoma | $29,110 |
| Oregon | $35,360 |
| Pennsylvania | $48,720 |
| South Dakota | $30,580 |
| Washington | $32,950 |
| West Virginia | $31,950 |
| Wisconsin | $27,760 |
What Tools & Technology do Gaming Surveillance Officers and Gaming Investigators Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Gaming Surveillance Officers and Gaming Investigators:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- FileMaker Pro
- Microsoft Paint
How do I Become a Gaming Surveillance Officer or Gaming Investigator?
What education is needed to be a Gaming Surveillance Officer or Gaming Investigator?
How many years of work experience do I need?
Where do Gaming Surveillance Officers and Gaming Investigators Work?
The table below shows the approximate number of Gaming Surveillance Officers and Gaming Investigators employed by various industries.
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Those interested in being a Gaming Surveillance Officer or Gaming Investigator may also be interested in:
References:
More about our data sources and methodologies.
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